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user_71929
Former Member
Message 21 of 54

RE: Version

Never mind - I found the info for download. I also just did a chat session and after about another hour of my time, the tech renamed a file in the system, then since it may not work, provided me the same instructions you linked above. Hopefully this will take care of the daily prompts for subscription verification.
mededitor
Contributor
Message 22 of 54

RE: Version

I found that nothing fixed this problem---not complete uninstalls, reinstalls, installing "special" files, renaming files, etc., etc.

The only true fix I found was to do a complete uninstall of McAfee Security Center 2009 and install Symantec's Norton AntiVirus 2010. Voile, no error messages, consistent protection, and no spending a lot of time tinkering with things to get them to work as they're supposed to work (and still not having them work right). As far as I'm concerned, McAfee has gone down the tubes as far as product and official tech support (although the volunteers here truly try their best to help).

I highly suggest this "fix," it saves a world of headaches!
user_71929
Former Member
Message 23 of 54

RE: Version

Yes, I feel for the volunteers on this forum - they're donating their time to benefit McAfee's bottom line. Thanks for the help guys, I appreciate it however there are a lot more worthy causes out there competing for one's time.

I'm doing a Linux installfest Saturday using an old laptop as a test case before deciding whether I want to completely migrate my home platform over. If I do that, I may not need to switch to NAV when my McAfee subscription ends in a few months. If I stick with Windows, I'll probably just get a program like AVAST or AVIRA. I was running one of those for awhile after a malware disabled my McAfee and I just didn't have time to fool with the fix (or want to pay $100 to have McAfee fix what their program was supposed to have prevented). I don't think I'd be any worse off with a freeware program than McAfee, and would probably have lots less irritation.
exbrit
MVP
MVP
Message 24 of 54

RE: Version

Technical Support Chat is free and available via the link at top left of this page, as is Customer Service Chat and phone support for subscription issues in the link next to it.

Newly purchased products have free 30-day phone support too.

If any of you are using registry cleaners stop, as we have found that they go hand in hand with these kind of problems.
user_71929
Former Member
Message 25 of 54

RE: Version

Thanks for the info. I've probably spent 20 - 25 hours this year dealing with McAfee problems or getting problems fixed that McAfee should've caught before it got onto my machine (malware that was out there months or years before it got past my McAfee protection.

Sometimes tinkering with my PC is a fun hobby but I value my time and dealing with daily requests to verify my subscription and fixing bugs McAfee should've stopped aren't why I paid for the subscription.

I understand that the virus software can't stop everything, but do not like being told that I have to pay $100 for a tech session as if its standard procedure for when your machine gets infected. It makes me wonder if the software is the "Leader" and the paid tech support needed after the machine's been infected is the real revenue stream for McAfee.
exbrit
MVP
MVP
Message 26 of 54

RE: Version

As you stated anti-virus is not proof against everything out there and that goes for Norton, Kaspersky etc. etc. too, however there is no need to pay for malware removal. There is plenty of help here and on many specialist forums for that.

To keep safe one should always keep totally up to date with updates for Windows and all the software/hardware you have installed and keep some extra anti-spyware tools handy just in case. Some free ones are listed here: http://community.mcafee.com/showthread.php?t=136913

As far as McAfee constantly asking for subscription verification or similar pop-ups, that is often caused by the use of registry cleaners, or by a corrupted installation, or one that was done over a much older version in which case a complete removal, cleanup tool use and reinstallation usually fixes it. Those situations are by no means normal...none of us have ever experienced them and we all use exactly the same software as you guys.
Or they are caused by infection, see above.

By the way, Norton also charge for virus removal, most companies do for any kind of personal one-on-one service.
user_71929
Former Member
Message 27 of 54

RE: Version

 

To keep safe one should always keep totally up to date with updates for Windows and all the software/hardware you have installed and keep some extra anti-spyware tools handy just in case



So let me get this straight - I need to download all the garbage Microsoft wants to put on my PC, that I either don't want or need, (like Silverlight, and other crap that slows my PC down and puts itself into the startup menu) or else I can't count on McAfee working properly?

This is total BS that I need to run all the Microsoft bloatware just so I can run McAfee. That crappy software seems like its main function it just to accelerate my PC's obsolescence date so I'll have to buy a new machine and OS, and MS Office suite and anti-virus software on a 2 or 3 year cycle rather than being able to have a machine last 6 or 7 years before the newer and evolving releases of applications I actually need, want, and install myself overtake the machine's capabilities and the machine's too slow to run them.

 

anti-spyware tools... Some free ones are listed here: http://community.mcafee.com/showthread.php?t=136913



I've downloaded and used a couple of those and the "Free Download" versions are usually good for identifying that you've got crap on your system but to activate the removal tools, then you have to pony up another $30 - $50 for the fully functional versions. In marketing, this is called a "Leader" because it leads you into an trap where you have to pay.

 

As far as McAfee constantly asking for subscription verification or similar pop-ups, that is often caused by the use of registry cleaners, or by a corrupted installation, or one that was done over a much older version in which case a complete removal, cleanup tool use and reinstallation usually fixes it.



I have not used any registry cleaners and this will be the second complete uninstall/reinstall, with the removal tool, that I've done this year, and I also had a tech session in which there was a complete uninstall/reinstall as well so the program should be fairly up to date. WTF?

On the other hand, the Linux install revived a 7-yr old laptop that had been so loaded down with MS bloatware that it wouldn't run or even boot up. It's now highly functional, has a nice graphical user interface with Ubuntu, and works very well as a second machine in my house for when my wife and I both need to do office tasks at the same time. If this Linux experiment continues to go well, I am sooooo looking forward to getting off the Microsofe/McAfee/NAV/etc. boat where everythings a "leader" to get you to pony up $$ later on for more crap and you need a new PC every 2 - 3 years to keep up with the bloatware.

The saying "What Intel Giveth, Microsoft taketh away" is certainly fitting (maybe we should add all the other software apps that make a PC obsolete) and I'm sick of it.
exbrit
MVP
MVP
Message 28 of 54

RE: Version

Forget it then - you're on your own.
Peacekeeper
Message 29 of 54

RE: Version

two last things
I never saw you confirm your date is correct ie the PC time clock.

Lastly retry MVT about rebooting.
user_71929
Former Member
Message 30 of 54

RE: Version

The clock is perfectly set. today, within one minute of the time on my cell phone. Its correct.


Re:

 

Also did u run the email checking program to see what you have installed earthd posted in on the first page about post 6.



Your post is very cryptic and difficult to understand. I don't know what additional information is available from my software other than to repeat what I posted earlier:

 

Security Center Build 9.15.126
Virus Scan Build 13.15.101
Personal Firewall Build 10.15.102
Site Advisor Build3.0.1.147



As for running MVT, I still get the unhelpful message:

"McAfee Virtual Technician cannot check your computer

Multiple instances of Virtual Technician are not supported.
McAfee Virtual Technician is already running on this machine"

I've rebooted, checked MS Windows Task Manager, killed any processes labeled "mvtApp.exe" and still get the message.
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