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sansan73
Former Member
Message 1 of 2

probleme d installation

bonjour,

voila j ai pc avec windows7 et j ai telecharger mcafee protection total,mon soucis c est que je ne peux pas l installer,quand je clic sur telecharger depuis mon compte mcaffe,

le telechargement commence et s arrete subitement en m affichant une page blanche avec le sigle mcafee en haut et j ai un petit cadre bleu en bas indiquant label.

j ai tout essayer,mais je ny arrive pas quelqu un pourrait t il m aider? merci!!!!!!!!!!!!!!

1 Reply
Dinz
Former Member
Message 2 of 2

Re: probleme d installation

sansan73,

S'il vous plaît essayez les étapes ci-dessous et ensuite essayer de l'étape d'installation;

Exécutez e e outil de suppression de McAfee d'ici: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Redémarrez le PC
Exécutez l'outil McPreinstall: http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe
Se connecter à votre page de compte et réessayer instatllation

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