McAfee has been telling me for two weeks that my spam filtering has not updated in the past seven days. I tried chat and can't get past the 'checking application' window. I get an error msg that basically tells me that I'm not connected to the internet. I am online.
I'm using Secutity Center 2010
Is the dat for virus scan showning as current?
Try running MVT the virtual technician.
Click on useful links /technical support and run the MVT program. Note the session Id number
Also consider resetting Internet Explorer.Message was edited by: Peacekeeper on 9/12/09 8:00:55 AM
Check whether the computer’s date & time are correct
Can you provide some additional information like,
What type of internet connection you use , (dsl/wireless) ?
Have you made any recent changes for the computer ?
Do you have any other security software installed ?
I use earthlink dial-up. tht only recent changes have been to upgrade to Win 7 from Win Vista and to upgrade from Security Center 2009 to Security Center 2010. No other security software.
RVT and it identified no ptoblems. How do I reset IE?
Tried live chat but the when the program was doing the system check it indicated I wasn't connected to the internet, which, of course, it was.
Please use the instructions below to reset you IE.
Open IE-->Click on Tools(If tools options in not available in the browser press "ALT" key on the keyboard which would bring the "Tools" option).
After you click on Tools-->Internet Options-->Advanced-->Reset.
Click on Reset Button and wait for the process to complete. Then try to update the products.
McAfee Tier-2.5 Lead
Thanx, I'll try that. Finally got on chat and threir bes solution was to re-install McAfee. Useing dial-up that a 12 hour download for me.
FOG Mk (FOG's a title; Mk's the name)
Please try resetting the IE and then try to update your products.If the issue does not get resolved .Uninstall only the Anti-Spam products and reinstall it. Since you are on a Dial up Connection will save a lot of time and also resolve the issue.
McAfee Tier-2.5 Lead
As you are on dial up connection, it would take some time to reinstall the programs
if the updates doesnt fix the issue; then proceed with the steps as suggested by mohan in the previous post.
McAfee Online Community Moderator
Thanx, I'll try that.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: