Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Message 1 of 2

antivirus removed

i bought mcafee antivirus 2012 last night from wal mart i put it on my computer.  this afternoon when i turned my computer on it removed my mcafee antivirus how and why would it happen and how do i get it back

1 Reply
Message 2 of 2

Re: antivirus removed

When you installed it did you already have some security software installed such as, for example, Malwarebytes?    This can happen, the software appears to install but actually fails at next reboot.   This is something we want McAfee to adjust so that if the software dislikes something it should indicate that you should first remove it, thenh continue.

If this is the case remove the other software and try it again.

Any problems Technical Support will help you by phone or online chat linked under Useful Links at the top of this page.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community