How do I select another computer listed on the "Your Device" screen so I can see the settings info for the computer that I select. right now it only selects the first one on the list as the default. see attached screen shot.
Hello @brownk1,
Thanks for contacting us.
The Default device will always be the one which you are currently using to view the list of devices. You should be able to select the other devices by just clicking on them and go to settings. If you are unable to do it, please close the McAfee software, restart the PC and open the McAfee software and check again to see if you are able to view the information of other device. Let us know about the outcome.
Regards
Srinivasa Ragavan
Restarting did no work, this has been for a while now and happen on all computers. how do I fix it?
Hello @brownk1,
We are sorry for the inconvenience caused,
Unfortunately we were unable find any active McAfee subscription under the email address.
Please provide the below information to assist you better
1. Please provide the email registered with McAfee
2. What is the version of the McAfee product installed on the computer, You check this by opening McAfee product->my info-> about
3. Is windows up to date?
Regards
Srinivasa Ragavan
Hello @brownk1,
We have sent you a private email for further assistance, Please respond to that email with the requested information
Regards
Srinivasa Ragavan
Done, sent you a private email.
Status Please!
How do I select another computer listed on the "Your Device" screen so I can see the settings info for the computer that I select. right now it only selects the first one on the list as the default. see attached screen shot.
I stump McAfee again, they could not answer the question or fix the problem.
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