As you've probably discovered by now, there is no link to chat support from this page... Ex_Brit's post was prior to our new Community release, which used to have a direct link to chat...
You can find that now by following a link to the main support site: http://service.mcafee.com and choosing a type of problem you have (either Technical Support or Customer Service; when in doubt, go through CS first), you will find a chat link after the main entry point...
As to your specific issue, it sounds like you've used the same email address to register two different products (MIS trial and MTP) with... I believe this would be better handled by Customer Service...
I'd recommend using the "Go to Customer Service" button instead and select the Phone or Chat option (which ever you prefer).
-jc
Message was edited by: jcarson on 11/4/09 1:15 PMNew to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
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