Where have all the updates gone?

[exbrit]

As I said earlier 12.1 is available if you alter your country to Australia at the top right of the account page or simply wait and it will eventually arrive.   But that may not make any difference to those of you who get the software through 3rd parties free of charge.   Tech Support is probably your best bet but I can't promise they can do it either. 

Message was edited by: Ex_Brit on 20/04/13 9:52:36 EDT AM

[Hayton]

Belated reply to NancyDrew -

I asked for the information then went off and did some checking. This threw up some extra problems to do with MVT, so there was some emailing to-and-fro to work out what was wrong. I'm now as confused as everyone else. It seems the MVT version available on the site is lagging by a few days, hence the version discrepancies. No clear explanation for the DAT problem except that "moving to 12.1 removes the problem because then you don't need DAT files".

[ukchrisr]

Thanks again.

My McAfee SC was originally installed by the PC OEM Dell as part of the package when I bought my PC.

I will leave it to Tech if need be to do what they can.

[nancydrew]

Hi

Are you in the UK?  If so, do you know a free direct phone number that we could use for Technical support?

[POCL]

Dear All,

Have spent the last two hours trying to work sort out what is wrong as I have the same DAT issues. Not a techy person so not very confident in some solutions discussed here. I ran the MVT and the result was I have DAT 7044 but should have DAT7049 so my anti virus is out of date and so I am getting the red card. My McAfee was included in my Dell laptop I bought in December 2012. Getting rather frustrated as I should be working from home today rather than trying to sort out my anti-virus product with seemingly little help from McAfee (support website was useless, only thing it did was run MVT, nothing else worked after that).

I bought the laptop at home in the UK but am currently working in Germany for a while so little chance of telephone help (probably in German - which I don't understand much of and probably costs). Need to get this sorted out otherwise will change, do not see why I should be without virus protection for days on end.

[exbrit]

nancydrew and POCL, Technical Support is free by phone or online chat and linked under Useful Links at the top of this page, which I already posted I think.

POCL just ask them to speak English or use the online chat for the UK or USA.

.

Message was edited by: Ex_Brit on 21/04/13 7:06:54 EDT AM

[astor]

Got the same problem.  It was fixed by uninstalling/re-installing.  I ended up with a different and nicer looking front end so must be a more recent release of the whole package.  Odd that so many experienced the same problem at the same time.  I didn't run any registry cleanup utility.  Nothing new installed either.  Very odd.

Message was edited by: astor on 21/04/13 6:56:56 AM

[ukchrisr]

I'm in the UK with a Dell laptop and SC installed by them initially.

I have been having the same problem since Tuesday.

i have uninstalled and reinstalled SC (Friday)

I have DAT 7049 (Thursday) and can still not update either manually or automatically.

The same message always appears "Your programmes are up to date"

Will contact Tech support Monday.

When I reinstalled, I was only given version 11.6 to install, not the newer 12.1 that does not use DAT files.

From what I can see, it is not linked to a specific country or ISP.

It MIGHT be limited to Dell computers, but surely if it is a problem with Dell, shouldn't McAfee be checking with Dell ?

[photo111]

UK,

My initial thought is V 12 just isn't available yet on the servers used by the UK. I'm sure when you contact Tech, they will lead you to a McA website that will allow the V 12 download.

Let's not blame dell...let's blame the company that sells the AV software. It's their job to get the software right for all the customers they accept payment from. This ISN'T McA's first time down the road of forcing their subs to spend hours or even days on trying to fix their product.

Call Tech on Monday and insist they walk you through the uninstall and re-install.

There's too much guesswork with McA....nothing is ever transparent. Try finding their telephone number, for the first time, on the website...it's a maze. I saw someone indicate in another thread it took them a couple of hours just to find the tech help number.

BTW...my first encounter here 2 days ago re: this issue, and having been a McA customer for 20 years, an unnamed moderator told me "maybe you have malware"...C'mon...what was next, maybe I should delete my cookies?

Anyway, good luck. Once you get through to tech, this too shall pass.

on 4/21/13 8:25:31 AM CDT

[exbrit]

Dell probably haven't yet passed on the 12.1 upgrade to their customers.  Unfortunately there isn't much anyone can do about that.  McAfee's contract with Dell prevents them telling Dell (or any other 3rd party providers) what to with it.  That's what they tell us. 

I'm probably that unnamed moderator - well all I can say, is we like to cover as many bases as possible.  Remember we are only unpaid volunteers here trying to steer people towards a solution.  Technical Support is your ultimate authority on this.