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Peacekeeper
Message 41 of 230

Re: Updated "Not Protected" thread

Wish you had followed my suggestion and sent a copy of each file to Mcafee as I mentioned in the original post. that would help others not miss the files if they were actual trojans.

Of course 1st retiurn would be an auto reply saying I assume no virus you then reply saying relook and why.

Saint78
Former Member
Message 42 of 230

Re: Updated "Not Protected" thread

Hello everyone, short summary: Just joined here because I have experienced this problem lately.

I've had McAfee Security Center for 2 years without problems. I can't recall when, but I recently started getting "Not Protected" messages. This "stalls" every program running on the computer. Firefox, Messenger etc. etc. until I apply the "Fix" solution.

I then updated to Total Protection a couple of days ago because the other subscription ran out. I uninstalled Security Center and installed Total Protection from the direct download option.

I still have the "Not Protected" issue, it still stalls almost every program used on the computer. "Greying"  it out and usually I get "Microsoft can't determin bla bla bla, wait for program to respont or close" options.

This is the information I get:

http://img17.imageshack.us/img17/1485/mcafeey.jpg

SeanMc98
Contributor III
Message 43 of 230

Re: Updated "Not Protected" thread

With rumor of Trojan-horse and other infections running amok, I also ran the usual suite:


Malwarebytes Anti-Malware

SUPERAntiSpyware

Spybot Search & Destroy

Ad-Aware

followed by a full McAfee Scan.  A brace of "tracking" cookies, an old copy of VegasCasino21 (I run it in "Sandboxie"), and one mention of the Weather Channel toolbar.  Knowing that Al Roker and Co. are not into malevolent software, I deem my PC's clean (with apologies to Zelda Rubenstein).

Earlier posters may indeed have had Trojans or other bugs, however I do think that this recurring "Not Protected" problem's roots lie elsewhere.

Saint78
Former Member
Message 44 of 230

Re: Updated "Not Protected" thread

Think is, CAN we get a trojan or virus BECAUSE of the "Not protected" issue?

plenty_otoole
Former Member
Message 45 of 230

Re: Updated "Not Protected" thread

It would be nice to get a better idea what other processes are running instead of just a summary of what McAfee has that is not.

plenty_otoole
Former Member
Message 46 of 230

Re: Updated "Not Protected" thread

I would think so.

McAfee realtime fails first and does it without warning. The handy little warning you get comes up when the rest of the services start failing. Nobody has bothered to clock it to see how long it takes but there is a passage of time, they are not coincident to each other.          

plenty_otoole
Former Member
Message 47 of 230

Re: Updated "Not Protected" thread

Did you use the preinstall tool posted earlier in the thread first?

geoperkins
Former Member
Message 48 of 230

Re: Updated "Not Protected" thread

Same problem, happens every time I use the computer, perhaps every time a new program is launched? Details follow, screenshots attached. ------------------------------------------------------------------ Dell Inspiron 530 (Intel Quad Core 2.0GHz, 2GB RAM) Windows Vista Ultimate SP1 + all available Microsoft patches McAfee SecurityCenter Version 9.15.160 12/4/2009 McAfee VirusScan 13.15.113 12/17/2009 McAfee PersonalFirewall 10.15.106 12/4/2009 McAfee SiteAdvisor 3.0.1.159 12/7/2009 McAfee AntiSpam 10.15.106 12/17/2009 McAfee ParentalControls 11.15.102 12/4/2009 McAfee EasyNetwork 3.15.100 12/4/2009 McAfee BackupAndRestore 3.15.100 12/5/2009 ------------------------------------------------------------------ Uninstall per McAfee tech support instructions Restart Re-install Restart Update Restart Full Scan ------------------------------------------------------------------ Log Name:      System Source:        Service Control Manager Date:          12/17/2009 9:14:26 PM Event ID:      7034 Task Category: None Level:        Error Keywords:      Classic User:          N/A Computer:      Dell530 Description: The McAfee Real-time Scanner service terminated unexpectedly.  It has done this 5 time(s). Event Xml:           7034     0     2     0     0     0x80000000000000         135608             System     Dell530             McAfee Real-time Scanner     5 

------------------------------------------------------------------ Log Name:      Application Source:        McLogEvent Date:          12/17/2009 9:14:26 PM Event ID:      5051 Task Category: None Level:        Error Keywords:      Classic User:          SYSTEM Computer:      Dell530 Description: A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request. The process will be terminated. Thread id : 2940 (0xb7c) Thread address : 0x779F5E74 Thread message : Build VSCORE.14.0.0.435 / 5301.4018 Object being scanned = \Device\HarddiskVolume3\Program Files\NOS\bin\getPlus_Helper.dll by C:\Windows\system32\services.exe 4(0)(0) 4(0)(0) 7200(0)(0) 7595(0)(0) 7005(0)(0) 7004(0)(0) 5006(0)(0) 5004(0)(0) Event Xml:           5051     2     0     0x80000000000000         21050     Application     Dell530             C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe     90000     2940 (0xb7c)     0x779F5E74     Build VSCORE.14.0.0.435 / 5301.4018 Object being scanned = \Device\HarddiskVolume3\Program Files\NOS\bin\getPlus_Helper.dll by C:\Windows\system32\services.exe 4(0)(0) 4(0)(0) 7200(0)(0) 7595(0)(0) 7005(0)(0) 7004(0)(0) 5006(0)(0) 5004(0)(0) 

Peacekeeper
Message 49 of 230

Re: Updated "Not Protected" thread

Saint78

When you uninstalled Norton did you use their supplied removal tool? When you removed Mcafee before downloading from the site did you use the mcpr tool as I said in the 1st post.

plenty_otoole
Former Member
Message 50 of 230

Re: Updated "Not Protected" thread

geoperkins,

Have you looked to see what processes are running prior to McAfee tanking?

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