Help, I bought McAfee's antivirus plus 2014 from a retailer and can't find a link to install it on my computer. After logging in, their instructions state an "install helper" will display - it doesn't. I tried to install technical support equipment, which is mandatory before tech support will answer emails - I could not install it - I don't know why. Any suggestions would be appreciated.
Hi ebelleboo2
Please use the below link to activate your product.
If you purchased a Retail CD - www.mcafee.com/mav/retailcd
If you purchased a Retail Card / Ecard - www.mcafee.com/mav/retailcard
Choose your country from the dropdown and activate the product Using Email and Password.
Post back for Clarifications..!
Moved this to SecurityCenter as a better spot.
Thanks for your advice, however that is the link I used. Any other advice? Ebelleboo
Hi ebelleboo2,
Once you logged into McAfee Home Click on My Account at the top right to see the list of Products that you have subscribed to. Please check and revert back if you have AntiVirus Plus listed there based on which I will give you further instructions..!
ebelleboo2 wrote:
Help, I bought McAfee's antivirus plus 2014 from a retailer and can't find a link to install it on my computer. After logging in, their instructions state an "install helper" will display - it doesn't. I tried to install technical support equipment, which is mandatory before tech support will answer emails - I could not install it - I don't know why. Any suggestions would be appreciated.
Hi ebelleboo,
Have you had any Anti-Virus installed on your computer, before buying the software? Also what is your Operating System and Service Pack installed?
Ex: Windows XP Professional 64-Bit Service Pack 1
This information helps a lot.
This link will assist you in installing the software http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100119
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