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Former Member
Message 1 of 4

Unable to activate Total Protection 2011


I have the same problem but can't resolve it using the steps outlined.  Let me first described my situation.  I am using Win 7 Ultimate 64.  I had Total Protection subscription that was about to expire.  A friend bought me a Total Protection 2012 CD.  So I install the new subscription from the CD instead of renewing online.  Here are the step I went through:

1. Deactivate my current subscription online (only couple days left till expiration)

2. Run MCPR.exe to uninstall Total Protection

3. Restart Windows

4. Install new Total Protection from CD

5. Activate - However here's where it's stuck:  the activation window is churning forever.  And there is noway to close this window either!!!


I retried all steps with Custom Install with Anti-Spam only like Prakash's instructions to no avail.  It is getting very frustrating.

If you have a solution for this please help.

Thank you.


Branched from a year old thread for better attention - Mod.

Message was edited by: Ex_Brit on 01/12/11 7:33:47 EST AM
3 Replies
Former Member
Message 2 of 4

Re: Unable to activate Total Protection 2011

Hello Hung,

  Please try the below step by step and let us know the outcome ;

Run the McAfee removal tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe & restart the PC

Run the McPreinstall tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Insert the MTP CD and complete the installation process.

If you are again stuck with the registration window, please follow the below

  1. Click the Windows Button and type cmd.exe into the search bar.
  2. Right-click cmd.exe in the search list, and select Run as Administrator.
  3. Type the following text, then press ENTER:

    c:\program files\mcafee\msc\mcoemmgr.exe /regserver
  4. Right-click the M icon in your taskbar and select either Activate, Activate Now, Register, or Register Now.
  5. Follow the instructions & let us know the status


Former Member
Message 3 of 4

Re: Unable to activate Total Protection 2011

Thank you for your instructions; but following these steps did not make any difference.


Former Member
Message 4 of 4

Re: Unable to activate Total Protection 2011

Hi Hung,

You can try to activate your CD key from http://www.mcafee.com/mtp/retailcard

Go to the website and choose the country and enter the CD key

Click on Submit and follow the on screen instruction to activate the product.

Once it completed you can un-install and re-install the product from your McAfee account

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