I am having same problem, can not activate subscription. I have tried all suggestions shown so far.
Spent 5 hours on this so far.
Running Windows XP
Firefox locks up when McAfee is installed, IE still works
Previous program was McAfee Total Protection, I ran McAfee Cleanup Tool
Installing for retail disk
Thanks for any help
Solved! Go to Solution.
Windows XP :
Having same issue, been trying for week and a half, on windows vista 64, no issues with firefox, dont use internet explorer, product just hangs at actication, tried both retail install from disk and download, i can let it go for 24 hours same thing, had chat request going for week +, i have tried all suggestions, including the macfee cleanup tool, no clue how protected i am with a version with out, up to date definitions. Any help would be apprieciated hate the idea of paying $10 just to be able to install my purchased software. Debating if I should just eat the cash and buy a competitor.
P.S. Virtual Tech says I don't have any Mcafee products installedMessage was edited by: mmahon on 12/24/10 1:55:03 PM CST
I'm having the same issue. Bought a 3 user edition on disc; it ran perfectly on a newer laptop with Vista. Went to install on second computer with Windows XP, and it wouldn't run the .exe program - nothing would happen. Downloaded the web version and the same thing would happen, i.e. nothing. Downloaded and ran the MVT and pre-install programs and they downloaded and ran fine. Stinger found nothing, and I had run 2010 antivirus last week without a hitch. Is there a virus/trojan that prevents McAfee from installing? I tried a chat with customer service, but they curtly informed me that this was beyond their capabilities. Now I'm kinda' stuck as 2010 McAfee expired. Any suggestions?
Windows XP :
hey any word idea about a fix for windows vista, same thing mine stalls out no error message.
` message states please wait while we connect to mcafee.com, spinning wheelMessage was edited by: mmahon on 12/24/10 9:33:52 PM CST
Yes that worked as far as getting the activation to connect. Thanks.
NEW problem, now McAfee is asking for a product key.
NO barcode key as shown was included in this retail purchase.McAfee activation says if no product key is available, I can sign up for a 30 day trial.
I have never had this much trouble with any software.
After spending so much money and time on McAfee I am debating if I should just scrap McAfee and go to a competitor.
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