They may make an exception, I've known them extend the refund period up to 60 days.
I just find it weird that it wont install, assuming all things (including IE) are up to date and no rival software installed.
Tech Support should provide one-on-one assistance with this, if they balk let me know and I will ask my suppoirt contacts to intervene directly in this thread.
Takes a while though, so try your way first.
I finally got the answer to my issue, I worked with a tech and for some unknown reason, the software would not work with IE 10, we rolled back to IE 9 and everything installed correctly. Thank Ex_Brit for your suggestion to ask for a higher level of tech shpport.
That's really weird but not unheard of. I've never experienced it myself but maybe the fact that whenever I get a higher version of IE I always set it to "Compatbility View for all websites" under Tools, which maybe makes it act like an earlier version? Just a thought.
Glad you are OK now.Message was edited by: Ex_Brit on 22/01/14 11:46:47 EST AM
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