Showing results for 
Show  only  | Search instead for 
Did you mean: 
Contributor II
Report Inappropriate Content
Message 1 of 2

Software updates are turning off firewall and disabling General settings and alerts

I have a Dell XPS 8700, i7-4770 CPU @ 3.40GHz, with 2 TB hard drive and
16 GB RAM, 64-bit operating system running Windows 7 Home Premium.

On January 4th & 12th and February 9th & 12th, 2018, McAfee's software
update corrupted my McAfee Internet Security.  The tipoff is when I
click on the gear icon at the top right and select General settings
and alerts, but find no choices to click on.  Then, when I click on
the PC Security tab and then on Firewall in the left column, it says
Firewall: Off.

Running Virtual Assistant doesn't fix the problem.  The only solution
I've found is to uninstall McAfee Virtual Assistant, uninstall McAfee
WebAdvisor, uninstall McAfee Internet Security, then run the MCPR.exe
software removal tool, reboot, then reinstall McAfee.

I can't believe I've had to do this four times in six weeks.

1 Reply
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 2 of 2

Re: Software updates are turning off firewall and disabling General settings and alerts

I would suggest contacting Support to have this investigated

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community