My real time scanning will not stay on. When I try switch it on, it attempts to turn on, then turns off shortly after - saying that my computer is at risk.
I spent over 4 hours with technical support where I was assisted virtually (they took control of my machine) and we had no luck.
I had at least 3 hours of tier 2 technical support and my problem remains unsolved.
Just something to note: the occurence of this issue coincided with a significant change in McAfee's user interface.
The first user interface (the one where real time scanning was functional) looked like this: http://www.comparedandreviewed.com/images/software/internet-security-software/screenshots/mcafee-int...
The second UI (where real time scanning will not switch on) looks like this: http://zapt5.staticworld.net/images/article/2013/01/mcafee_internet_security_2013_main-100023070-lar...
It is also worth noting that I am repeatedly instructed to download new updates for McAfee, then restart my computer. I do this and it just asks me to do it again after restarting (asks me to download & install updates then restart)
I have tried everything on the FAQ list: http://service.mcafee.com/FAQDocument.aspx?id=TS100903
The tier 2 technical support tried various additional things, including messing about with my registry keys but to no avail.
I believe this is a problem that many people would be having as it seems to have been caused at the same time my user interface changed.