A few days ago, I got a message from Microsoft to upgrade my Windows Live. I did so, which promptly messed up my MS Office 2003, so that every time I booted up, each office app (Word, Excel, PowerPoint) would open and crash.
To try to fix this, I upgraded Office to the 2007 version. This in turn caused McAfee's "mcshield.exe" to crash on boot-up. Also, Office 2007 was still launching and crashing.
In frustration, I uninstalled Windows Live, which caused multiple crashes, forcing me to ultimately reinstall it.
Now, when I boot up, only PowerPoint opens and crashes. However, McAfee SecurityCenter loads with all four apps disabled. I click fix, then two apps require attention. I click fix again, and I am fully protected. Then, a few minutes later, I get a notification that "I am not fully protected" again. I open SecurityCenter, and all four apps say "Your Subscription to McAfee app must be verified. Verify your subscription now." I click on FIX and I get a message saying "One or more problems require your response" and nothing changes. I click on the verify but it fails and I get a pop-up saying "Verification Failed. Your subscription cannot be verified. If this problem continues, reinstall the program." So, yesterday, I reinstalled the program, and today the same problem occurred again.
I ran the McAfee Virtual Technician, but it solved nothing.
I am running Windows XP with all patches and no issues prior to upgrading Windows Live.
I apologize for the long-winded message, but I thought I should be as thorough as possible.
Any suggestions on what I can do?