I've tried the tech support route, and all the suggestions here. none have been successful.
my problem has been for some reason, the mcafee site insists the subscription to security center expired August 08, even though I purchased a new license and registered it. tech had me uninstall then log in and download the web version, but the web version cannot be downloaded without paying again for what I have already purchased. So I end up reinstalling from my CD and the problem persists.
It seems that contacting tech for a 4th time someone would listen to the fact that the web version cannot be downloaded as long as mcafee's site shows an expired subscription. But this is not the case, but they continue to insist that after uninstalling, and rebooting the download should be available. NOT
I think there is a problem at mcafee 's end, and they are either unaware of it, or don't know how to fix it. none the less, this has been going on for 6 months now, and there is no solution in site.
If mcafee cannot or will not fix this issue, it may well be time to move on. I have used their A/V for over 12 years, and never had this poor level of support.