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Message 1 of 2

No Reply Yet on Why McAfee Ransomware Interceptor Caused My Computer to Crash upon Restart

Only Below Response From McAfee on Why McAfee Ransomware Interceptor Caused My Computer to Crash Immediately Upon Restart After Installation of Ransomware interceptor From McAfee Website.

McAfee Customer Support - SR-2481480349

21 Jul 2018, 14:57 (7 days ago) from no_reply@mcafee.com

 Thank you for contacting McAfee Consumer Support. 

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

-       Service Request #: 2481480349
-       Created Date: 07/21/2018 01:57:26
-       Description: My laptop computer crashed soon after reboot upon installation of your McAfee Ransom Ware Interceptor Software.  UNABLE to revert to prior state.  Had reformat but still not in working condition.  do McAfee has recovery solution.

Please feel free to visit us at http://service.mcafee.com for all of your McAfee related support needs.

McAfee Consumer Support

1 Reply
McAfee Retired
McAfee Retired
Message 2 of 2

Re: No Reply Yet on Why McAfee Ransomware Interceptor Caused My Computer to Crash upon Restart

Hi @seetchwh

McAfee Ransomware Interceptor supports only Windows 7, 8.1 and 10

Could you try starting the PC in Safe Mode and see if it works?

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