Newsleecher 4.0 beta 20 (http://www.newsleecher.com/?id=download)
Description of the problem:
The software was working before June 28 2010.
Newsleecher is not opening when McAfee Real-Time scaning(mcshield.exe) is running. Mcshield.exe spike 100% on thread/CPU and stay like this until you shutdown the RT scaning. When you disabale the RTS, newsleecher open. If you try to right click on the icon or the shortcut, mcshield.exe spike again at 100% and explorer.exe freezes until the RT scanning is disable. This is on Total Protection 10.
So I tried it on another computer which have Total Protection 9, in this case mcshield.exe crash when trying to process the file or see the properties.
Finally, I tried it VirusScan Enterprise 8.7i at work, it does the same as Total Protection 10, but at least I can bypass it via the ignore list which I can't on the consumer side.
Steps taken to resolve the issue:
A support ticket is open with sutherlandglobal.com(McAfee Tier 2) since July 4th and the issue is going no where. IMHO this company is providing sub-par support on behalf of McAfee.
So since July 3th, here is short summary of the back and forth with this sutherlandglobal.
Also, I've tried the MCPR.exe with no success. Did a clean install of Windows 7 under VM then installed Total Protection but newsleecher was not autorized to work. If you disbale RTS, open Newsleecher and then re-enable RTS, mcshield.exe will try to close the internet connection made by Newsleecher.
So now I'm also trying the forum in the hope it will help. So any idea?
As I am seriously thinking about a refund for the 2 years remaining on my subscription.
Message was edited by: abeloin (Corrected dates) on 7/12/10 10:45:35 PM CDT
It is now 3 weeks since I reported the issue and it still not resolved by McAfee Tier 2. It is now in the hand of the AvertLabs who are still deciding if the software should be unblock and they asked me another week to further evaluate the software. I wonder how long it would take to unblock Microsoft Office!?!?
Anyway I'll update this thread so others can be warned about the ridiculously lengthly time it take to unblock a perfectly legal software.
The issue is now resolved, I bought one of your competitors software and it is working again.
One month and a half, and still unresolved!!! Worst support ever!!
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