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selvan
McAfee Retired
McAfee Retired
Message 11 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Hi ms.jess,

This seems to be an issue with the 3rd party Add-ons on the web browser that you are using. You might try the Free ADWCleaner tool and check if it resolves the issue.

user_17866
Contributor
Message 12 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Trying again ... thank you for your patience.

popups.png

Peacekeeper
Message 13 of 26

Re: My McAfee up to date and i am still getting 'Popups'

So the popup is the update reminder or the Lissie  one bottom right  or both? Not the normal McAfee popup we hear from others.

Is it only on this site?

Message was edited by: Peacekeeper on 5/02/14 6:51:49 AM
user_17866
Contributor
Message 14 of 26

Re: My McAfee up to date and i am still getting 'Popups'

There are three pop-ups. One on the left side of the screen that says related searches, one along the bottom that says speed is not optimized, and one in the right hand corner for scrubbing bubbles. It is not only this site; I get it almost every where. I first saw it on this site and contacted an administrator who said that it wasn't normal and she hadn't had any other users report similar things.

delish
Former Member
Message 15 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Hi Jess,

This is not an issue with the McAfee software. This seems to be an issue with the Firefox. Please try to follow the below steps to terminate these pop-ups.

To access the pop-up blocker settings:

  1. At the top of the Firefox window, click on the Firefox button and then select Options
  2. Select the Content panel.

Content Popup Win7 Fx23

In the content panel:

  • Block pop-up windows: Check this to disable the pop-up blocker altogether.
user_17866
Contributor
Message 16 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Delish, I checked in that pane when this first started happening and it had already been checked. It's still checked now. Still getting the pop ups.

user_17866
Contributor
Message 17 of 26

Re: My McAfee up to date and i am still getting 'Popups'

I followed a link for free adware cleaner that I found here on mcafee and now I'm getting this:

new issue.png

Is that supposed to happen?

Peacekeeper
Message 18 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Where on McAfee is this cleaner found?  I would limit your scanners to those found here

McAfee Communities: Anti-Spyware/Malware & Hijacker Tools

Registry cleaners can mess up your McAfee install or delete something that windows needs thus I for 1 use programs that clean registry values sparingly.

Message was edited by: Peacekeeper on 9/02/14 6:37:54 AM
user_17866
Contributor
Message 19 of 26

Re: My McAfee up to date and i am still getting 'Popups'

I clicked the link circled here:

adwcleaner.png

That took me to this and I clicked the circled button:

download.png

exbrit
MVP
MVP
Message 20 of 26

Re: My McAfee up to date and i am still getting 'Popups'

I just tested it and no strange popups here.   Perhaps you have a hijacker onboard.  Best run Malwarebytes Free in Safe Mode, after updating it.  If that fails to help then post a Hijackthis log as suggested lower down that page.

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