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maidencity
Contributor
Message 1 of 26

My McAfee up to date and i am still getting 'Popups'

My McAfee contract has been renewed and is in force, I am still getting unwanted popups. This occurs when I go on the internet. When I took out this contract with McAfee I was assured that this would block out any scams or unwanted popups. 

Can anybody give me some advise how to get rid of this?

25 Replies
exbrit
MVP
MVP
Message 2 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Exactly what do these popups say?  Is your software obtained directly from McAfee or via a 3rd party?

user_17866
Contributor
Message 3 of 26

Re: My McAfee up to date and i am still getting 'Popups'

I have the same problem. The pop-ups I am getting are almost always the same -- one long one along the left hand side of the screen, then one each at the top and bottom of my screen. I'm also having distracting problems with random words being highlighted and hyperlinked in text on the page.

What can I do,? It's driving me nuts!

exbrit
MVP
MVP
Message 4 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Checked for malware using extra tools listed in the last link in my signature below.  Try Stinger and Malwarebytes Free for starters.

If you don't think it's infection contact McAfee Technical Support, it's free of charge by phone or online chat and linked under Useful Links at the top of this page.

Peacekeeper
Message 5 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Popups come in several forms

1 A mcafee branded popup warning you that your subscription is expiring

2. Mcafee branded ad for purchasing some software usual on Dell PCs

3. Ad from wininferno a mcafee partner who sells Mcafee and otehr products and if you bought from them them hit you with ads for other software.

4. malware caused popups and strage happenings This seems to be what is happening above. in ms.jess's case

Maidencity what is your popup saying got a pic?Same with Ms.jess a pic is worth heaps here.

Mcafee popups hard to stop unless you have a mcafee subscription purchesed from Mcafee then they are only type 1.

user_17866
Contributor
Message 6 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Here is a screen cap of what I am getting. This one doesn't show hyperlink text so I can get one that does if you need it.

Edited -- hang on, didn't get the picture in.

Edited again -- how do I insert a screen cap here? Sorry to be so inept.

Message was edited by: ms.jess on 2/2/14 10:43:49 PM CST

Message was edited by: ms.jess on 2/2/14 10:47:05 PM CST
Peacekeeper
Message 7 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Get us what you can and we will have a look.

user_17866
Contributor
Message 8 of 26

Re: My McAfee up to date and i am still getting 'Popups'

I took a screencap and pasted it into my reply but when I clicked the submit button, nothing showed up.

Peacekeeper
Message 9 of 26

Re: My McAfee up to date and i am still getting 'Popups'

save it in paint and click the camera button that works as well

exbrit
MVP
MVP
Message 10 of 26

Re: My McAfee up to date and i am still getting 'Popups'

Use this button.

Capture.JPG

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