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tataneva
Former Member
Message 1 of 6

My McAfee Total Protection doesn't work

Hello,

I recently bought one-year subscription (McAfee Total protection) for my Sony Vaio PC, but as it seems it does not work properly. I tried reinstalling it, and everything, but in the end I still get only a blankwindow. I would love if you can help me.

Tatjana

Message was edited by: tataneva on 11/22/12 5:45:41 AM CST
5 Replies
exbrit
MVP
MVP
Message 2 of 6

Re: My McAfee Total Protection doesn't work

What operating system and service pack and what version of Internet Explorer is instlled Tatjana?    This document may be of assistance to you, particluarly the 'solution 1': https://community.mcafee.com/docs/DOC-3000 

tataneva
Former Member
Message 3 of 6

Re: My McAfee Total Protection doesn't work

I have Windows 7 Home premium Service pack 1, and the internet explorer is version 9.

The document you sent me, when I try to open the solutions it says error.

exbrit
MVP
MVP
Message 4 of 6

Re: My McAfee Total Protection doesn't work

I'll clarify it for you then.   This is what solution 1 states word for word......

Solution 1

If McAfee SecurityCenter displays a blank screen, it may be caused by an incorrect registry key that references jscript.

Download, unzip, and then Run as administrator the script that fixes this.

  1. Save any work. The script will ask you to reboot your computer when it completes.
  2. Click the following link and save the file to your desktop:
       
        http://download.mcafee.com/products/licensed/cust_support_patches/mcscriptfix.zip
  3. Unzip the file you downloaded.
  4. Open the new folder.
  5. Right-click mcscriptfix.bat and select Run as Administrator.
  6. If prompted, click Yes in the User Account Control box.
  7. As this script runs, a black CMD.EXE (DOS Prompt) window opens. When prompted, Press any key to continue... and the CMD.EXE window will close.
  8. Restart your computer.
tataneva
Former Member
Message 5 of 6

Re: My McAfee Total Protection doesn't work

I followed the steps you suggested to me, but I still have the same problem. Any other suggestion?

exbrit
MVP
MVP
Message 6 of 6

Re: My McAfee Total Protection doesn't work

Contact Technical Support via the link under Useful Links at the top of this page.  It's free by phone or online chat.

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