Moving Item from Quarantine to Trusted

[emtjoe]

Yeah, I did the same thing.  Unistalled McAfee and installed their top competitor's product.  Worked out real well for me.....NOT!!  Within a week my computer had a virus and everyone in my address book had gotten spam email from me.  McAfee can be a first class pain in the butt sometimes.  Right now I'm dealing with an issue where it keeps quarantining  a file from my computer that I have had on there for years.  Now it won't even let me download the program (thunderpopperII.exe from Badgehelp.com).  Like I said, a real pain in the arse.  But less than a pain than spending 2 days cleaning up my computer because their competitor's product let a virus through.  You take the good with the bad sometimes.

Ex-Brit, just do me one favor.  Let me know when we get the ability to ignore a file back so I can reinstall Thunderpopper and rack up those tokens on Pogo.

[exbrit]

With the 2011 products you will be able to ignore files when doing manual or scheduled scans, but not from the real time scanner.

Just as one antivirus will miss something another one detects often an antivirus will detect something in error.

You'll have to submit the file for testing.

https://community.mcafee.com/thread/2016

Tells you how.

[emtjoe]

Unfortunately it's the Real Time scanner that kept quarantining the file.  I have submitted the file three times now and the only response I got was that it was infected with some GenericPWSy!det trojan.   I doubt that its infected with anything, just a case of McAfee being "over sensitive".  But that's the bad with the good.  At least I'm not spending days cleaning up my computer from a virus that your competitor (Can you say Ralph Kramden's friend?) let through after only having the program for a week

[exbrit]

You have to respond to that email putting False in front of their header and dispute their findings.