Not as far as I see Just disable real time scanning and firewall and email protection. What is possible is the programs are still loaded so might not make any difference. You might have to unload the services and reboot shutdown reboot then reload services. I would uninstall ok takes 20 minutes to reinstall but what else have we got to do .
Will ask the techs
Can you tell me if the updates to resolve this issue are still being "throttled"?
I am on XP Pro SP3, and in the US.
Security Center was last updated on 7/8 and is ver 10.5.194
DATs are up to date.
Firewall last updated on 6/28 and is ver 11.5.131
Product was purchased retail, and AffId shows as 0-908
I still receive frequent errors on shutdown, and I still need to manually update, as the automatic update does not work for me (being that this is a laptop that is rarely, if ever, on if when not in use).
I am reluctant to uninstall and reinstall, as in the past I have found that this wipes out all my saved firewall settings.
Additionally, for the past few days, if my DATs are up to date, and I click on update, rather than get a message that MacAfee is up to date, I get "An error occurred" message shortly after it starts the download. If I try again after new DATs are available, they get updated with no problems.
Who do you get mcafee from I do not recognise the affid but will ask, If you get it from say an ISP they hold back updated/upgrades till they test them so the fix could be blocked till they are ready. this out of Mcafee's hands. With those errors I would be very tempted to bite the bullet and uninstall reinstall using the removal tool MCPR (useful links tab above)
I do think the supplier might be your reason no 195/135 update.
Will ask as well
As I mentioned, it was a retail boxed version from an online electronics store. I believe that they do have actual physical stores as well.
The installation disk did not appear to contain the entire program, but rather caused the computer to download it, I assume from Mcafee.
The Dell laptop did originally come with Mcafee preinstalled, but that version was uninstalled years ago, and only the retail version of MTP 2010 is currently installed. I think that you may be right about me needing to just bite the bullet. Would love to first know for certain whether this is, in fact, the problem. There is no way to preserve my MPF settings upon reinstall is there? Thanks.
Hi Phil. I live in the US and run Windows XP SP3 on a Dell laptop.
I have had all of the issues you describe. McAfee came preinstalled on my laptop, and after the original subscription to McAfee expired, I renewed it annually. Up until recently, I have never had significant problems with McAfee. But after a major update of my security center in early August, the issues appeared. I have spent too many hours of my personal time trying to resolve the issues. Yesterday I went to a computer repair store that I have used in the past. I had planned on uninstalling McAfee and then reinstalling McAfee from the McAfee/Dell website with the update that corrects the problem.
However, after speaking with the store personnel, I had them download a 30 day trial of Vipre antivirus software - good protection and easier to use on a dial up connection. If I find I am comfortable with the interface, I will purchase a one year subscription.
Ok two things the affid will not cause you to be held back as it is a reseller 1 not a partner. I would do
1. Download and run MVT from here http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS and see if it finds any issue
2. There is no way to save the settings I would download MCPR removal tool and run it following steps mentioned there. Reboot and reinstall your product.
Re going elsewhere as suggested that is your perogative but you should try above first and even try the chat option in the MVT link above. Your versions are not too far back it is the error message that worries me more.
1st you should not get the error mesage
2nd you really should by not be at 195/135 versions in fact big update coming Thursday in aussie server.
3nd try what I suggested also partner versions do their own QA a lot and hold up updates that is what I meant .
Results: Expected File not Present
Possible to simply get a copy of the missing file rather than to uninstall & reinstall?Message was edited by: PhilF on 9/22/10 6:45:54 AM EDT
OK I have xp on my test PC but
All mine versions are updated will have a look at my file
Sent you my xp copy take care should be ok though maybe rerun MVT
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