McSvHost.exe causes error on Shutdown

[Mezzy]

I agree with Terri,

Why should WE be experimenting with this error... this is Mcafee's job to find the solution etc NOT the consumer.

My netbook developed a fault last night hence I had to reinstall windows and mcafee again, (FRESH INSTALL) so no other non mcafee / windows products installed. so I will see what happens as regards shutdown.

Mez,

Im using IE7 on both computers, I purchased this Mcafee cd from eBay. Brand New Sealed from a shop.

The Mcafee cd-rom is called "mcafee internet security 2010".

Installed Mcafee products on both computers:

Virus Scan / Anti Spyware.

Firewall.

this "total protection" people are talking about I havent even seen that.

Mez

on 30/03/10 16:20:32 IST

[tmgrl4]

I, too, have IE8.

I only have VS Plus installed..includes Firewall ....I didn't install Total Security suite again. Kept having problems no matter how I set it....so just have this and my windows protection. Just before my last uninstall and reinstall (before this error message and new program update) I had to delete Windows Defender...thinking that was my problem...it wasn't.

Has anyone paid for the $89 virus/malware removal from McAfee??? Is it worth doing? Any opinions?

terri

[tmgrl4]

HAHAHAHA...yes. What is McAfee Service Host doing anyhow, that it only has to do it sometimes, doesn't consistenly do it anywhere, yet is a listed program with no description like its other programs.

Many internet service providers are now offering wonderful security suites. As I said, when my subscription expires, if not before, I am going to Computer Associates ' free suite from Optimum.  Can't be worse and is rated higher than McAfee.

terri

[JasonYl]

Last night I also contacted the tech guy to have him to control my laptop. But it didn't do anything. The final suggestion is to go checking my hardware. What the hell is it? I don't have any problem before I switch Pc-cillin to Macfee internet security 2010. Actually it is quiet simple, all they have to do is to install the Mcafee in the similar situation either Window XP or Vista. Then just do what we did, to shutdown the computer, the problem might just there. Why don't they just do it? Or they don't even have a clue for this problem?

[tmgrl4]

OK, Jason. Such a simple solution.  McAfee...get a computer with Windows XP, put in 2010 and see what happens at shutdown...then go from there.

I refuse to contact them again.

BTW, McSvHost.exe didn't run any time I posted here this morning. Now it is running along with IE.  Hmmmm....such constistency is astounding for a program that is "critical to catching malware or spyware."

terri

Message was edited by: tmgrl4 on 3/30/10 11:51:17 AM CDT

[Peacekeeper]

Ajmitch the tech would run a couple tools and download the logs which can be substantial. If you called chat the tech is usually a T1 the callers I organised are T2.5s and are investigating the issue so are more familiar with it.They are trying to see anything in common installed as i said my 5 Xp PCs are fine so something is different. Which 1 did u call.

tmgrl4  The virus removal service works if anything there though if you are offered a checkup from support because of this thread they will do the checkup for malware then.

on 31/03/10 6:44:50 AM

Message was edited by: Peacekeeper on 31/03/10 6:47:49 AM

[tmgrl4]

Thanks, Tony.

I did contact tech. They got back to me and said they would contact me again. They never did, so now I don't want to start all over again.

I'm just weary of it.

As I said, when I did a wild card search for McSvHost.exe, I got close to three files associated with it, from multiple programs, including Outlook Express, IE, even my offline documents and files ..including photos.

So...what is it doing with these? My documents, photos, most of which are never connected with internet usage.

I will still play my waiting game and when someone has an answer, then I'll follow the crumbs.

terri

It only ran once today on my Task Manager. Now, not running, yet in signing off, even when it's not running on Task Manager, I get error message.

I'll let the high level techies sort it out and then go for it...but can't do McAfee chat now. Just not up to it. I've had two surgical procedures in last two weeks, so most of my online time is e-mails and online bridge.

Fun stuff.

I'm retired too.

Eek!!  I just checked and it just started running and says McSvHost..edit message.  It's a phantom and pops up to do secret things in the background as we go about our keyboarding.

....and when I right click it and "go to process" it takes me to IE on next page, not to process McSvHost...hmmmmmm

Message was edited by: tmgrl4 on 3/30/10 4:23:05 PM CDT

Message was edited by: tmgrl4 on 3/30/10 4:24:30 PM CDT

[ajmitch]

Peacekeeper

Peacekeeper wrote:
Ajmitch the tech would run a couple tools and download the logs which can be substantial. If you called chat the tech is usually a T1 the callers I organised are T2.5s and are investigating the issue so are more familiar with it.They are trying to see anything in common installed as i said my 5 Xp PCs are fine so something is different. Which 1 did u call.

Not exactly sure what you mean when you say "Which 1 did I call" . The tech that I spoke to identified himself as RakeshR.  He gave me a reference number to use to follow up with next time I go for follow up chat session.

I find this increasingly frustrating as I am a hardware electronics test and repair engineer and used to diagnosing and repairing hardware faults and I'm used to getting results from my efforts.  I also write software and have to debug my code and fix any problems, but this McAfee thing has my head spinning.

I do believe that the file McSvHost.exe is intended to work with the later Vista and Windows 7 and may be supposed to have backward compatability for XP, but I think that McAfee have messed up and are not owning up to it.  The McAfee techs say that it is a core file in the 2010 Security Centre, so why isn't it in the CD installation?  It only appears when the CD installation goes online and downloads updates, or if the online install is chosen.  So all of this just adds up to a McAfee cover-up.

I get increasingly frustrated and angry with McAfee over the years....  Some years ago, when testing a software project that I was working on, I needed to reset the computer date, but found that whenever I adjusted the date, McAfee Antivirus install date in the registry backdated itself.  No matter whether I moved the computer date forwards or backwards, McAfee adjusted it's installation date backwards, to the point where it came up and said licence expired.  Installation no longer valid etc.  At which point I phoned McAfee and explained the situation.  Their comment was that I shouldn't be adjusting the computer date.  I explained why I was adjusting it, and that even someone whose BIOS backup battery had died would have to adjust it too.  Their answer to my use was to say that I shouldn't be doing development work on an online, protected computer.  I should be doing development on a standalone machine without the security suite installed.  That sounded to me like a load of rubbish. They said that was the way their software was designed, to deter fraudulent abuse of the licencing.  I can understand the need for that, but the solution seems a bit extreme.

Anyway, enough off topic conversation...  I didn't get the reinstall done this evening as I was trying to get Windows 7 to install on my second hard disk, but it keeps failing, despite the compatability test saying the computer is more than adequate for the installation.  I'll give it another go with a clean installation of just Windows XP, internet connection software and McAntivirus Plus 2010 on Wednesday evening and then get back to the online Techies and see where it goes, but I feel it's all a waste of time as they are never going to replicate it online.

Message was edited by: ajmitch on 30/03/10 17:30:13 CDT

[user_57852]

So, folks.. do we have a lawsuit on our hands or what?!

Who's with me....?

[rabbit2]

Some members have expressed concern that they don't understand the purpose of McSvHost.exe:

It's a service process, similar to Microsoft's svchost.exe, which under its default configuration runs from startup together with other system and vendor services. It hosts 5 other McAfee services: Network Agent, Personal Firewall, Proxy Service, Services and Virus Scan Announcer. In addition, it has some 120 child modules (mostly dlls) many of which are substantial such as the sqlite3 database. McAfee Update also runs as a subordinate process. It is one of the core components of McAfee's S/W.

McSvHost is not loaded at the address identified in the error report and is therefore reporting on behalf of one of its children - assuming the reporting functionality is working correctly. There are a myriad of possible scenarios that could cause the exception error and since it is not seen on most XP machines, including McAfee's test models, it will be extremely hard to find. I don't think us contacting their normal 1st line support ad hoc will bear much fruit unless we can be directed to the correct team. As McAfee have suggested, let their people who are specialising in this particular problem come to us and for us to co-operate where possible. At the moment they are collecting/uploading for analysis the McAfee and event log files (of which there are dozens). I expect they will come back with further requests - where else can they sensibly go?