Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 3

McAfee tech support remotely accessed my computer

Hi, I contacted customer support (chat support) this afternoon because I couldn't validate my subscription on a new computer. The guy that I was chatting with offered me a solution via Remote Access. Is this a usual workaround from customer support? He sent me a link or add-on (can't remember well) in order to get authorization to access my computer via remote control. I approved access and he gave a solution to the problem. At the same time, I received an email with title: "Your identity protection service found a breach". Body of email says “YOUR INFO WAS STOLEN”. Here a print screen of email: https://imgur.com/vOfVjyI

What happened here? I'm alarmed. Is this an unfaithful employee? How can I know his ID?

Thank you!

2 Replies
Message 2 of 3

Re: McAfee tech support remotely accessed my computer

Hi @Jonas_ 

Sorry for the inconvenience caused. Please go through the attached article for more information on this email breach.


Ganesh Raju R

Message 3 of 3

Re: McAfee tech support remotely accessed my computer

Thank you GaneshR for your answer. I read the article but I would like to know what happened. Is it a normal procedure for tech support to remotely access computers? Did the remote access triggered the Warning email? https://imgur.com/vOfVjyI 

After this incident I immediately formatted the hard drive.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community