nothing happened Jacob and yeah ball thats how my mcafee looks. I called support and he did a teamviewer ((was not teamviewer thoug)) session and said he fixed the issue but it still persists. Not sure what to do I have class all day tomorrow so ill try and call support again I guess
Can you post the solution if you figure this out? Thanks.
Can you please provide me your email address which is associated with McAfee ? . Let me have a look in your session with us and i will get back to you personally. You can send me ypour email address via private message or through private mail.
This is what the tech told me to do:
1. She ran MVT which found a registry error and fixed it
2. She downloaded and ran the fix for the white screen issue
3. She restared computer
4. As soon as she was able she opened Mcafee, while everything was all green she did check for update and downloaded update
5. After the update she ran update again to make sure all was downloaded
6. She ran a quick scan
7. During the quick scan she deleted all %temp% files
8. Quick scan found no infections or anything
Finally she noted that if real time scanning does not start to run updates manually because sometimes automatic updates does not work and then makes real time scanning not start I hope this worked as it has been VERY annoying.... @ Jacob if you would still like me to provide you with email I will do such though the issue may be resolved, I will post back and mark as answered if it does not persist
Please do. If the issue persist. Let me know.
I will try turning automatic updates off. If the problem persists after today I will let both you and Mr. Jacob know.
rwt88 and bballlova99
It would be appreciate if you could provide me your contact number with time zone and email address which is with McAfee. That i can contact you both and confirm the status and i can fix it. Requesting you to provide your detail's via private message or email. I will make sure that the issue is resolved.
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