Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 6

McAfee interface box won't work

Despite multiple reloads of the McAfee program, there is a defect in the security center pop-up screen.  I open security center and get the black rectangular box with McAfee and four icons. The next screen does not fully load and only shows vestiges of irrelevant partial images of a navigation error. Since there are no options on that screen to select, I cannot act on any of the items McAfee says it has found. Any ideas?

Tags (1)
5 Replies
Message 2 of 6

Re: McAfee interface box won't work

McAfee relies on an up to date Internet Explorer with settings at default, whether or not its the default browser.

The above symptoms were caused by various beta versions of IE8 so if you have them please uninstall, then reload the final version from Microsoft.

It also could be IE settings so try the following:  (assuming IE8, if not then it's time you upgraded)

Go to IE Tools/Internet Options/Advanced and click the Reset button.

OK any prompts that appear and then click Apply and OK.

Close and reopen IE and go to Tools/Manage Add-ons and re-enable the add-ons.

See if that helps.

Message was edited by: Ex_Brit on 11/8/09 5:16 PM
Message 3 of 6

Re: McAfee interface box won't work

Nice try, Peter.

But nothing changed, just get that defective box.

Darndest thing.

Thank you for thinking about it.

Never had IE8 (Firefox), but I do now!

Former Member
Message 4 of 6

Re: McAfee interface box won't work


I have the exact same thing, the Security Center will not open and also the 'Help' button doesn't work, but I repeatedly get warnings that my computer is unprotected.
I do however use mozilla firefox... Any ideas?

Message 5 of 6

Re: McAfee interface box won't work

I suggest you both contact Technical Support Chat.  They can go into the machines toi check what's wrong and escalate the issue if necessary.


Alter the country if necessary near the top right.

Message was edited by: Ex_Brit on 11/9/09 4:24 AM
McAfee Retired
McAfee Retired
Message 6 of 6

Re: McAfee interface box won't work

Just a note to let everyone know that I moved this thread to the Home and Home Office SecurityCenter area.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community