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markye1
Former Member
Message 1 of 2

McAfee always crashes in Vista

Hi all,

this has probably been posted before so apologies.
I have McAfee security centre on Windows Vista business (I think its 32 bit). I have been unable to run a virus scan (automatic and manual) since last December. Everytime I run it the scan will get to around 65% complete and then completely freeze. I have read that others get blue screen but I do not, the screen just freezes. And then the only option I have is to do a hard boot.

Any help would be greatly appreciated.
Thanks
Mark
1 Reply
BalaSGS
Former Member
Message 2 of 2

RE: McAfee always crashes in Vista

Hi,

Please verify and perform the following steps,

Did you made any recent change to computer like system restore or installation of any application/software?
Did you receive any kind of alert/advertisements or pop-ups in the computer?
Check the DAT version and Engine version of McAfee Virus scan (Open Security center-click on about in the Right hand bottom panel-check DAT version for McAfee Virus scan)?

Steps:

If you have any other security program please uninstall it from the computer
Run the McAfee virtual technician MVT and post the session ID http://mvt.mcafee.com/mvt/default.asp
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