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RobbieW64
Former Member
Message 21 of 64

Just about Fed UP!

It is a Dell. I have posted all the specs for this system in earlier replies on this thread.

New MVT session ID: 17218796.

And as you will see it is still showing the exact same issues. It is the same thing day after day. I am very tired of having to uninstall and reinstall on a daily basis. If you people can't come up with a way to fix this and I mean really really soon, I will do an uninstall 1 last time and it will never ever come back. And believe you me, I will start spreading the news just how pitful this so called sercurity center really is. I have just about reached the end of my rope with you people. Your chat techs have no clue what to do.
user_143685
Former Member
Message 22 of 64

RE: Just about Fed UP!

i had the same problem as robbie...but today the problems randomly disappeared
TomN
Former Member
Message 23 of 64

RE: Just about Fed UP!

My father is having a similar problem. Getting the "your system is not full protected" error. Computer and files not fully protected. Clicking on FIX doesn't do a thing. I would un-install his McAfee programs but I'm not sure where to go to re-install it again as he has the free version through AOL his IP.

Anyone know where he can go to download and re-install their free version?
exbrit
MVP
MVP
Message 24 of 64

RE: Just about Fed UP!



Here's what to do.....

First enable Windows Firewall to afford some protection during the following procedure....

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your
McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.
TomN
Former Member
Message 25 of 64

RE: Just about Fed UP!

When I click on your link at the bottom for AOL users it states "page not found"? Please check URL for proper spelling or capitalization etc... etc...

Below that it has some other links but not sure which one if any to go to?
exbrit
MVP
MVP
Message 26 of 64

RE: Just about Fed UP!

Click the Protect & Safeguard link shown on that page...or here: http://daol.aol.com/security/

Click the download button for whatever suite you have and you'll be asked to sign in.
RobbieW64
Former Member
Message 27 of 64

2 weeks of same problem is enough!

So Once again I see that there are no new suggestions for my problem. I called the phone tech last night, and guess what he told me to do. Yep sure enough, he suggested that I uninstall and reinstall. So once again I do that and once again when I turn on my computer today NOT PROTECTED. Same issues as everyday. Thanks for nothing.

You know what I would like. I would like it if someone who actually knew what they were doing would contact me and fix this problem. And stay with it until it was actually fixed. Instead I get chat techs who don't know how to do anything but follow their list of steps to try, and phone techs who seem more interested in moving to the next call. And people Hi-Jacking my topic to get help for their problems.

I am telling you right now, if this isn't fixed by this weekend. I will have new security software, from a different company.
WheatThins
Former Member
Message 28 of 64

RE: refund

Sometimes on McAfee if you dont have Full "Admin" permissions set it will cause this error
so check out your C:\ Drive and make sure you have Permissions Set (Basically Check Them all) for the account you use and problem should be solved If you need help setting these permissions Please Contact me
RobbieW64
Former Member
Message 29 of 64

RE: refund

I only have 1 account on this computer. And the first 2 chat techs went through this process already, didn't help anything. Currently on hold with phone tech. And guess what the suggested fix was before she put me on hold, Yes that is correct, she suggested that I uninstall and reinstall, for the 15th time. I told her that hasn't worked yet in the last 2 weeks, why should it work now. So I am now on hold waiting.
WheatThins
Former Member
Message 30 of 64

RE: refund

im sorry to hear that. Here is what you do tell them you want to talk to a Technician and they will set you up with one Let him access your computer and they will resolve this issue They can normally find the problem once they can look at your files dont worry they will not delete anything or remove anything with out your permission when they are in your system
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