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Former Member
Message 1 of 13

McAfee Security Center Error

The last couple days I haven't been able to click scan in security  center. Everytime I click the bottom in the drop down menu or the big  button on the main screen it takes me to the protected status screen.  All the other buttons work except for the scan. What should I do?  Thanks!

12 Replies
Former Member
Message 2 of 13

Re: McAfee Security Center Error

I have the exact same problem!!!

I wonder????

read my question below on help!!!

Anyone?? ....Please???..........

Dear airtuna08

I hope anyone has the answer soon......

Let's wait........................ LOL

Former Member
Message 3 of 13

Re: McAfee Security Center Error

Just a few updates. My McAfee Security Center claims everything is ok but the scan is obviously missing and my computer says all my firewalls are off. It doesn't even recognize the McAfee. So I'm pretty sure I have something that has blocked the scan, claims everything is ok and what not. I've attached some screen shots.

Message was edited by: airtuna08 on 8/25/10 3:42:36 PM CDT
Former Member
Message 4 of 13

Re: McAfee Security Center Error

I've now had to uninstall security center because it kept installing an update which crashed my computer upon reboot. I had to go into safe mode and revert back to a previous time in my computer's history. Anyone have any ideas?

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.
  Locale ID:    1033

Additional information about the problem:
  BCCode:    d1
  BCP1:    0000000000000010
  BCP2:    0000000000000002
  BCP3:    0000000000000000
  BCP4:    FFFFF8800146B5D6
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1

Message was edited by: airtuna08 on 8/26/10 12:49:57 AM CDT
McAfee Retired
McAfee Retired
Message 5 of 13

Re: McAfee Security Center Error

I've moved this to our SecurityCenter area for better attention by a product expert.

Former Member
Message 6 of 13

Re: McAfee Security Center Error

Hello ;

Please let us know some details about the computer ;

What is the operating system ?
Do we have all the windows updates installed in the computer ?
Open Internet explorer – click Help – click About Internet explorer & let me know the version & cipher strength.

Please get back to us with the following details

Dinesh K
McAfee Online Community Moderator

Former Member
Message 7 of 13

Re: McAfee Security Center Error

Windows 7/ 64 bit

All the windows updates are turned on...

It's IE 8 and the cypher strength doesn't show anything.

And thanks April for moving this

Message was edited by: airtuna08 on 8/26/10 11:54:30 AM CDT
Former Member
Message 8 of 13

Re: McAfee Security Center Error

I am having the EXACT same problem!  When I click on scan, nothing happens, when I try to reactive my anti-virus and spyware nothing happens.  I also have Windows 7.  My system keeps telling me I have a bunch of spyware on my system now and I can't get rid of them.  The spyware notices started yesterday.

Former Member
Message 9 of 13

Re: McAfee Security Center Error

24-48 hours for help? It's been almost a week. Thanks a whole lot! I guess McAfee really wants to bleed the 89.95 out of you. Ridiculous. For a problem that is most likely their fault.

Message was edited by: airtuna08 on 8/29/10 1:52:53 AM CDT
Former Member
Message 10 of 13

Re: McAfee Security Center Error

This necessarily need not to be a virus issue, rather it seems like a update problem in the computer .Could you please try to perform a windows update in the computer and check if there are any more important updates available that needs to be installed ? (as cipher strength should be incomplete/blank)

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