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kiomuk
Contributor
Message 1 of 5

LiveSafe will not launch on x2 Mac devices.

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The Livesafe console will not open either on a MacMini or a Macbook.  I've tried reinstalling on both, and have followed the instructions explicitly to ensure appropriate authorisations in the privacy/security settings but it just doesn't work on either device!  When I try to open it it doesn't so I have to 'force quit'

This is so frustrating as I am concerned I am not protected.


I am running Mac OS Sonoma 14.2.1 on a Mac Mini

 

What do I have to do???

1 Solution

Accepted Solutions
Hari_durairaj
Moderator
Moderator
Message 2 of 5

Re: LiveSafe will not launch on x2 Mac devices.

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Hi @kiomuk 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you further.

Regards,
Hari Durairaj

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4 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 5

Re: LiveSafe will not launch on x2 Mac devices.

Jump to solution

Hi @kiomuk 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you further.

Regards,
Hari Durairaj

kiomuk
Contributor
Message 3 of 5

Re: LiveSafe will not launch on x2 Mac devices.

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Hari. I have tried to reply with my contact details but email is not sending. Can you send me another PM please and I'll try to reply.
Hari_durairaj
Moderator
Moderator
Message 4 of 5

Re: LiveSafe will not launch on x2 Mac devices.

Jump to solution

Hi @kiomuk 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you again, kindly revert with the required details to help you further.

Regards,
Hari Durairaj

kiomuk
Contributor
Message 5 of 5

Re: LiveSafe will not launch on x2 Mac devices.

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Bizarrely, the Livesafe console now opens, albeit slowly.  I ran an update and then checked the history and it only goes back to the 16th of January so clearly, there 'was' a problem preventing me from being protected.

It needs to be reliable for me to be confident to renew later in the year!

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