cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
profit
Contributor
Message 1 of 2

Last McAfee update won't complete and stops with error

On Windows XP the last McAfee update in last week of August 2013 won't complete as it stops with error saying it can't find a file.

Trying to reinstall from scratch fails also. McAfee check software reckons it fixes but does not.

As McAfee can be turned off by Spyware I use the much more effective WebRoot system as well as Windows Defender.

This all worked quite OK till the last McAfee update.

McAfee full virus scan is UNBELIEVABLY SLOW and takes about 3 DAYS!!!!

1 Reply
exbrit
MVP
MVP
Message 2 of 2

Re: Last McAfee update won't complete and stops with error

If it's the Webroot that includes an antivirus then you are endangering the security of your system because having 2 antivirus applications active will allow infection in eventually.   It's fine to have 1 antivirus, plus anti-malware applications such as Windows Defender (except in Windows 8).  See the last link in my signature for suggestions under "Free 3rd Party Tools".

If an update failed there may be corruption.  Try running the Virtual Techician, a few times if necessary, to see if it will fix anything:  http://mvt.mcafee.com/

If not, uninstall McAfee via Control Panel > Add or Remove Programs, then run the MCPR cleanup tool, reboot and reinstall from your online McAfee account.

As far as the scan taking a long time, Technical Support may be the best avenue of approach to that as they can take a direct look to see what is causing it, however there a few things to check first:

Try doing a manual scan rather than a scheduled one and tailor it to exclude whatever rarely changes, external drives for instance if you have a lot of zipped files stored.

Also try turning off the 'use minimal resources' setting - that should speed it up - you will see that setting in Scheduled and Manual scan settings if you scroll down.   

A scan can also be held up if it has to negotiate disk-read errors.  Try doing a chkdsk /r  to correct those.  See http://support.microsoft.com/kb/315265/en-us

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community