Here is the latest communication from the technical support desk. As said before I don't have a sysprep folder.
from your E-Mail I came to know that you are having problem with “Unable to register”. No need to worry. I am here to help you. I searched our records and found that you have a valid subscription for 3-User McAfee Internet Security having three license quantities till 11/1/2009. Your product is already registered. So you can download your product from your account in three computers at any time and it won’t cost you anything. Please follow the below steps to resolve the registration issue.
1. Double-click My Computer.
2. Double-click the C: drive.
3. Right-click the Sysprep folder and choose Rename.
4. Rename the Sysprep folder to OLDsysprep.
5. Close Windows Explorer.
6. Right-click the M icon in your taskbar, and select Register or Register Now.
7. Follow the on-screen instructions.
After that please do the steps also.
• Click on the link below and run the IERegFix.bat tool.
http://download.mcafee.com/products/licensed/cust_support_patches/IERegFix.bat After that please try to register the McAfee programs;
To register the product:
1. Right click on the ‘M’ icon near your system clock.
2. Click on ‘Product Setup’.
3. Follow the on screen instructions to register the product.
4. After registering the product, right click on the ‘M’ icon again and select “Updates”.
If you arte still unable to register the McAfee product please follow the below steps also.
Step 1: Reset IE
1. Please open Internet Explorer.
2. Please click on Tools which is on the top of the menu bar.
3. Click on Internet options.
4. Please click on Security.
5. Please click on Custom Level.
6. Please Reset custom settings to medium and click on ok.
7. Please click on Default Level.
8. Please click on Privacy and click on Default button. Click on ok.
9. Please click on Advanced.
10. Please click on Restore Defaults button.
11. Please click on Apply and then ok button.
Step 2: Download and run the McAfee Update Tool
1. To download the update tool, go to
https://us.mcafee.com/root/McAfeeUpdate.exe 2. If you receive a "File download security warning", click Yes.
3. Click Save to download the file to a location on your computer.
4. Ensure you close all applications that are running on your computer.
5. Navigate to the location where the file was saved.
6. Double-click McAfeeUpdate.exe to run the tool.
Note: Windows Vista users must right-click the file McAfeeUpdate.exe and select Run as Administrator.
7. Restart your computer when prompted. This is a necessary step.
8. After restarting your computer, McAfee will check for updates automatically. Please wait for these updates to complete.
To ensure all programs are functioning correctly, run McAfee Virtual Technician:
https://us.mcafee.com/root/mvtapp.exe Step 3: Deleting temporary files and cookies.
1. Please hold Windows key in the keyboard and press 'R'.
2. In the Run field, type %temp% and click Ok.
3. The temp window will open now.
4. Try to delete all the files in that window.
5. Leave those file that you are not able to delete.
1. Please hold Windows key in the keyboard and press 'R'.
2. In the Run field, type prefetch and click Ok.
3. The prefetch window will open now.
4. Try to delete all the files in that window.
5. Leave those file that you are not able to delete.
Delete cookies:
1. Please hold Windows key in the keyboard and press 'R'.
2. In the Run field, type inetcpl.cpl and click Ok.
3. The internet properties window will open now.
4. Click on general tab.
5. Please click the "Delete Cookies" and "Delete Files" buttons.
6. Click on Ok.
Step 4: Now please try to register the product with McAfee. If you are still unable to register, please try after some days as it is a temporary issue.
We hope that we’ve answered your questions effectively. If not, feel free to contact support again. Please include all previous correspondence when replying.
Please run the McAfee Virtual Technician (MVT) and check whether your McAfee product is working correctly or not. If not please mention the MVT ID number in your next interaction.
The link for the MVT is
http://mvt.mcafee.com/mvt/mvtapp.exeIf you find it difficult to follow these steps, feel free to contact our free Technical Support Chat option at
http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHATYou may receive a survey from McAfee in the next couple of days that will give you an opportunity to provide feedback on the support I’ve offered. This information will be used to further improve our support. Thank you for contacting the McAfee Technical Support.
Regards,
Riji Wilfred,
McAfee Technical Support