×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
hoffman13
Former Member
Message 1 of 3

Installation claims it can not connect to interner therefore it can not install

Internet security acquired through Bank of America claims that it can not connect to the Internet therefore can not install. No changes have been made recently, Windows XP, IE. All other programs and devices connect to the Internet fine, in fact..... I'm obviously on the Internet now! Virtual Technician gives the same statement "Can not download files from server". All network settings are good, I've cleared the cache, cookies, files, turned off the router firewall, turned off Windows XP firewall............ I'm tired of fighting it, I'll go back to Nortons......... I want to cancel my contract ASAP if a solution can't be found.

2 Replies
Dinz
Former Member
Message 2 of 3

Re: Installation claims it can not connect to interner therefore it can not install

Hi ,

In your case the Download Manager is facing difficulty in accessing internet due to a third party software (remnant) might be.
Could you provide some information like;

Were you using any other security software in the computer ?
What is the type of internet connection for the computer ?

Regards,
Dinesh K

MaheshCJ
Contributor III
Message 3 of 3

Re: Installation claims it can not connect to interner therefore it can not install

Hi hoffman13,

Assuming you have no other antivirus software and your internet explorer not configured to a proxy setting .

Here are a few steps you can try.

Option 1 - Reset the System Clock

Verify the system date on your computer by double-clicking the clock in your system tray. When the Date and Time Properties window opens, confirm the date, time, and time zone are correct. If they are not correct, adjust them in this order:

1. Time Zone

2. Date

3. Time

To get an accurate time, you can use web-based world time pages. You may wish to check the time periodicallyto ensure proper synchrinization, especially after the computer is turned off for a length of time. You may need a new clock battery if your system does not keep accurate time. Please consult your computer manufacturer for assistance.

option 2

Modify the Internet Options setting to use SSL 3.0

1. Close any open Internet Explorer windows.

2. Click Start, Control Panel.

3. Double-click Internet Options.

4. Select the Advanced tab.

5. Scroll down to the end of the list and select Use SSL 3.0.

6. Click Apply.

7. Click OK.

8. Restart the installation.

Option 3 - Disable the option for Internet Explorer to check for server Certificate revocation

IMPORTANT: The workaround below is only temporary. It must be reversed after successful installation.

1. Click Start, All Programs, Internet Explorer.

2. Click Tools, Internet Options.

3. Select the Advanced Tab.

4. Navigate to the security section and deselect Check for server Certificate revocation.

5. Click Apply to save the changes and test.

Regards,

Mahesh CJ

Merry christmas !!!

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community