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Former Member
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Message 1 of 4



I've been reading severeral other discussions where people seem to be having a similar problem as myself and i think i've tried most of the suggested solutions.

Basically when installing McAfee security centre i get the installation incomplete message, then i run virtual technician and it says product update required but the link to "update now" does not work.

I've tried uninstalling using the MCPR, used the preinstallation tool, uninstalled C++ and reinstalled the latest version but the same result occurs every time.

I'm using windows VISTA SP2 32 bit, have IE 9, TOSHIBA SATELLITE U300

Can anyone help?

Thanks in advance

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Former Member
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I forgot to mentionne that I also tried that :

Uninstall the two Microsoft C++ 2010 packages present in the uninstall a program list

Restart the computer

Navigate to the below location

Location: C:\Windows\System32

Search for the below dll files, if present continue the below steps to rename it. If none of the below files are present follow the steps given to reinstall the Microsoft package and reinstall the McAfee




Rename the above dll files as given below




After renaming the above files click the below link to install the latest Microsoft visual C++ 2010 package

After installing the package, restart the computer

Reinstall the McAfee

Former Member
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Message 3 of 4


Here are the files under MCLOGS



I would assume the install is actually incomplete and might be fixed if you uninstall it via control panel ( if option there) followed by running the MCPR removal tool from

reboot and run

and reinstall from your account

Yes you have tried the normal fix ie the MS C++ fix but maybe more is needed as per  problem was with the Microsoft visual C++ redistributable  traces. I removed it and reinstalled the latest one helped it to solve the problem

Unsure what these are so if reinstall no good call support and get them to fix the issue in italics above

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