IDS_MCSYNC_OK_MESSAGE is missing???

[jooanneinglis]

Hi there, first time I've posted on here, just looking for a bit of advice, after recently updating my McAfee Security Centre my system has been going crazy, dont really know if its anything to do with the update or not (probably not, I think) but anyway when I turn my computer on I cannot access the security centre, egg timmer appears as if its going to start, but noting, when I right click the icon and hit verify subscription i keep getting the following message "IDS_MCSYNC_OK_MESSAGE is missing" ?? also the icon which appears when the programe is updated keeps flashing constantly on and off down on the right hand side next to the clock!!!!..... no matter what I do I cannot access the programe..... anyone any ideas? would be a great, cheers Jo :confused:

[exbrit]

I would say, although I've never seen that message on my rig or in these forums before, that something is corrupted.

What is your operating system, service pack and browser plus type of connection to the www?

The best thing to do would probably be as follows:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

(Don't worry if you can't find any such files/folders)

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site NOT from any CD that you may have.

[foufymaus]

ive received that message too, but my mcaffe came pre-installed on my machine. so I don't have any install disk. do you have any other suggestion?

[exbrit]

Just do the above and redownload from your ISP or whomever provides the McAfee protection. Here are a few of them:

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/security/ and log in to download your software.