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Message 1 of 5

How do I make them deliver what I paid for?

Have  bought the product on the 20th November, payment was on the 22nd. After 10 days they still have not delivered what I paid for. Any advice on what I can do other than just reversing the payment. Was impossible to find a human being available for help on their website and website does not answer my question. How can I stop wasting my time?


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4 Replies
Message 2 of 5

Re: How do I make them deliver what I paid for?

Reimer, where did you buy the product and what exactly was it?  If you paid online then simply download it from the German account page: change the country at top right if necessary.

If you bought a package that was to be delivered then you can speak to Customer Servce directly to check its status:

Um mit einem Kundendienstmitarbeiter zu sprechen, rufen Sie die
Nummer 06 966404330 an. Möglicherweise werden Sie nach Ihrer für die
Registrierung verwendeten E-Mail-Adresse und der Bestellnummer gefragt.
Es fallen möglicherweise Telefongebühren an.
Geschätzte Wartezeit: 10-30 Minuten
Betriebszeiten: 09.00-18.00 local, Montag bis Freitag

Message 3 of 5

Re: How do I make them deliver what I paid for?

Thanks for trying to help. I bought it online, but looking into my account it still says "waiting for payment" although they have debited my bank account 10 days ago. So they do not want to give me anything. As I am in South Africa right now do not want to pay huge telephone bills and wait for hours in a "Hotline". Would it not be better to train them in customer service by just reversing the payment?

Message 4 of 5

Re: How do I make them deliver what I paid for?

I guess they are waiting for the payment to show up at their end...takes a while from the bank to them I guess.  You could use the Customer Service Chat line.

Unfortunately we have no connection with that side of things.

Former Member
Message 5 of 5

Re: How do I make them deliver what I paid for?

The customer service number for South Africa is 011 707 5500.

Is this a long distance call for you Reimer?

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