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Former Member
Message 1 of 3

Help needed.. cannot register Mcafee total protection 2013..

Hi, I previously had Mcafee Anti virus plus and its validity exp. And I baught Mcafee total prtection 2013.and I uninstalled mcafee av plus using windows uninstaller and installed total pro. But while trying to activate it, a box comes and shows connecting to mcafee.com and nothing else... So I uninstalled it and redeemed key through mcafee site and downloaded the setup online and while trying to run the setup it shows there are some problems that needed  to be solved and stops... Pls help..... Is this because I did not run the mcafe removal tool after uninstalling mcafee av plus??.

2 Replies
Message 2 of 3

Re: Help needed.. cannot register Mcafee total protection 2013..

Moved to SecurityCenter as a better spot for help with this issue.

What is your operating system and service pack and what version of Internet Explorer is installed, regardless of whether or not you use another browser?

Try uninstalling via Control Panel, then run MCPR cleanup tool, reboot (run it again if it reports a problem) and then try your installation again.

Former Member
Message 3 of 3

Re: Help needed.. cannot register Mcafee total protection 2013..


It will be helpful for mods if you post a screen shot of the install error

Message was edited by: karthiks on 4/19/13 1:31:55 AM CDT
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