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jhoof1
Former Member
Message 11 of 20

Re: Help me DMSetup Not working

I contacted Technical Support Chat ... took a total of 3 hours to fix ... looks like it was something in advanced IE settings.

Just resetting IE connection settings was not enough.

Now it works.

exbrit
MVP
MVP
Message 12 of 20

Re: Help me DMSetup Not working

Strange.  Glad it's OK now.

nyeem
Contributor
Message 13 of 20

Re: Help me DMSetup Not working

what did u do mine still isnt working tried everything in this thread

Lucwop
Contributor
Message 14 of 20

Re: Help me DMSetup Not working

it took a very long time, a lot of frustration, but I got it right... thnx former brit

exbrit
MVP
MVP
Message 15 of 20

Re: Help me DMSetup Not working

nyeem wrote:

what did u do mine still isnt working tried everything in this thread

Nyeem,

Your UK Technical Support Chat is open 24/7 if you want to try it as the other customer did.

http://service.mcafee.com/ServiceSelect.aspx?lc=2057&sg=TS&pt=1&st=CHAT

You may be asked to run tyhe Virtual Technician first, which you should do.

exbrit
MVP
MVP
Message 16 of 20

Re: Help me DMSetup Not working

Lucwop wrote:

it took a very long time, a lot of frustration, but I got it right... thnx former brit

You're welcome.

midnightwolf76
Former Member
Message 17 of 20

Re: Help me DMSetup Not working

Alright I am a new customer on a 6 month trial from Facebook.

I downloaded DMsetup.exe exactly the same way on both of my machines. (Firefox Download)

Machine 1:

OEM System

Windows 7 x64 Ultimate Signature Edition

AMD Athlon X2 Kuma

MSI K9N2 SLI Platinum

4GB DDR2

447GB Total HD Space

Machine 2:

Lenovo Thinkpad T61p

Windows 7 x64 Ultimate Signature Edition

Intel Core 2 Duo T7500 2.2GHz

4GB DDR2

93GB Total HD Space

On Machine 1, everything went flawlessly, Desktop is on ethernet connection.

On Machine 2, however, everything went wrong. Laptop is on wifi connection and I get the "cannot download error".

Troubleshooting steps.

Reset IE8 Advanced Settings

Reset Windows Firewall to Default

Tried connecting via Ethernet (I have internet connectivity)

Tried connecting via WiFi (I have internet connectivity)

Checked IE8 Settings (SSL 2.0 [Enabled], SSL 3.0 [Enabled])

Cleaned Temp, Temporary Internet Files

Restarted.

Ran Mcpreinstall.exe.

The above steps have not given me any sort of resolution and thus the reason for my post.

Both systems have exactly the same profile settings (Windows Easy Transfer).

While I wait for a response I am going to check to see if both systems have the same C++ redistributables and troubleshoot further, any help would be greatly appreciated.

Thanks in advance.

midnightwolf76
Former Member
Message 18 of 20

Re: Help me DMSetup Not working

Well I seemed to have solved it on my own.

Here we go, these are my steps for Machine 2 (Lenovo T61p).

Restart in Safe-Mode with Networking

Delete Everything in Temp Directory Start->Run %Temp%

Delete Everything in Prefetch Directory C:\Windows\Prefetch

Run Mcpreinstall.exe

Run DMsetup.exe (While in Safe-Mode)

It is not recommended to delete files in your Prefetch folder and I only do so because I am aware of what the Prefetch folder does. Please only try this at your own risk.

Peacekeeper
Message 19 of 20

Re: Help me DMSetup Not working

Thanks seems might have been a corrupt  file there maybe.

exbrit
MVP
MVP
Message 20 of 20

Re: Help me DMSetup Not working

midnightwolf76 wrote:

Well I seemed to have solved it on my own.

Here we go, these are my steps for Machine 2 (Lenovo T61p).

Restart in Safe-Mode with Networking

Delete Everything in Temp Directory Start->Run %Temp%

Delete Everything in Prefetch Directory C:\Windows\Prefetch

Run Mcpreinstall.exe

Run DMsetup.exe (While in Safe-Mode)

It is not recommended to delete files in your Prefetch folder and I only do so because I am aware of what the Prefetch folder does. Please only try this at your own risk.

Glad it's OK now.

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