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Former Member
Message 1 of 2

Device not present?

Running Win 7 64-bit and latest update to Security Center 9.15.175. Whe I run the Windows 7 Resource and Performance Monitor System Diagnostic Report, I get the following warning:

Device is not present, not working properly,  or does not have all of its drivers installed.
Cause:A device has a configuration problem that  prevents it from working properly.
Details:The device, McAfee Inc., is reporting  "tv_ConfigMgrErr24". This device will not be available until the issue is  resolved. The Plug and Play ID for this device is  ROOT\LEGACY_MFEHIDK01\0000.
Resolution:1. Verify the correct driver is  installed.
2. Try updating the drivers using Windows  Update.
3. Check with the manufacturer for an updated  driver.
4. Attempt to uninstall and then reinstall the  device using Device Manager.
Related:Explanation of  Error Codes Generated by Device Manager
Manage Devices  in Windows

Can anyone tell me what this is and how to get rid of it?

1 Reply
Former Member
Message 2 of 2

Re: Device not present?

The update that McAfee pushed out last night or this morning (6/3) apparently fixed the problem. After installing the update and rebooting, I no longer get the subject warning message. I have a problem with mcupdate erroring out on occasion, and also a message the SystemCenter (?) doesn't see a virus scanner, but those are topics for other Win 7 compatibility threads.

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