Desktop Icon still reappears after ver. 11.0.654 install

[Peacekeeper]

It is throttled only 1 in 4 users get it each attempt to update. It will come try a few manual update attempts...

[user_6]

Thank you.

I already tried to update manually without success but I'll wait for an automatic or manual update to 654!

Regards,

[adrianrp]

UK user still on 11.0.649 and waiting for an update.... come on McAfee sort it out

[exbrit]

adrianrp wrote:
UK user still on 11.0.649 and waiting for an update.... come on McAfee sort it out

see https://community.mcafee.com/message/224794#224794

[adrianrp]

McAfee did not automatically update the fix for the desktop icon issue, I had to reinstall the software myself. Then, the fix did not work until I manually changed the Registry. Makes me wonder if they cannot even update their own software correctly what are they doing with the critical anti-virus updates?

[exbrit]

OK that's too bad as it certainly should have worked OK and sorry it didn't.   A small number of people have reported they need the registry fix after the update came in and this far we have no idea why.    This update had nothing to do with protection which all come in normally.

[bernie33]

Newly installed 11.0.654 on March 24, 2012 and the problem still occurs.

[exbrit]

Technical Support should be able to fix it.  It's free via phone or online chat, see the link under Useful Links at the top of this page.

[Peacekeeper]

Jai answered ypou here

https://community.mcafee.com/message/234066#234066

Please only post in 1 thread saves us chasing up things that have been answered.

[bernie33]

Thank you for responding.  Step 2 in Jai's reply at https://community.mcafee.com/message/234066#234066 appears to have fixed the problem. 

It would be hefpful if https://community.mcafee.com/docs/DOC-3361 was updated to include that information.  I would not have needed to post a question anywhere if that article had been updated.

Bernie