Delete quarantined files

[exbrit]

TheMissingLink wrote:
Thanks. I'm sorry for #2, you're right. I'm just frustrated; it's still building the list. As it populates the dialog, memory consumption goes out of the roof, making the system extremely sluggish, also CPU goes up to 100%.

You mean you're getting spikes when this forum loads a page?    Someone else mentioned that - can't find it now, of course.  Browser version #?

Message was edited by: Ex_Brit on 28/03/11 5:09:32 EDT PM

[TheMissingLink]

No no, sorry... I want to get rid of these 35000 files. To do that you select "Quarantened And Trusted items"; when you do that, McAfee is going to add all files to a little window. THAT takes forever (it's still busy) and consumes all memory (my memory is out now so it's now continuously swapping). Then -when I ever get there- I can click the "Select All" button; followed by the Delete button. Then the whole process starts again as one by one in a multi-hour exercise McAfee starts to delete each of the 35000 lines from the little window. There is no progress bars anywhere so I'm not sure if it's at 1% or 99% now. This seems to be the only way I can delete these files (other than uninstalling and re-installing I guess). I'mm searching for tools on this system that could maybe delete the folder on reboot...

[exbrit]

We have put in a bug report regarding this issue.  Meanwhile you can delete the contents of that folder in Windows Explorer rather than via the SecurityCenter interface.  But make sure it's just the contents of the folder you delete not the folder itself.

First you have to disable Access Protection. 

Double-click the taskbar icon to open SecurityCenter

Click Navigation (top-right)

Click General Settings and Alerts (left)

Click Access Protection (below)

Uncheck that and click Apply

Now open Windows Explorer ('Computer' for instance) and go to Tools/Folder Options/View and check 'Show Hidden Files & Folders' and click Apply/OK

Then go to C:\ProgramData\McAfee\VirusScan\Quarantine  (assuming this is the 'C:' drive, if not alter that to match)

Using the Edit button Select All to highlight

Click Shift/Delete simultaneously and OK any prompts

They should be gone.  It may take a while if you have a lot.

I realise that you may know most of this but thought it best to post the full intructions for anyone else reading it.

Re-enable Access Protection afterwards.

[TheMissingLink]

T H A N K   Y O U

I knew all by NOT the Access Protection thing... It took a while indeed but all is now gone! I just wished I would have know that earlier.

Again, thank you !!

[exbrit]

You are very welcome and sorry I didn't think to post it earlier.  Access Protection stops malware from meddling with McAfee hence it stops anything else from meddling, pretty-well anyway.