You are posting in an ancient thread and as cicumstances have changed drastically since 2008 I suggest starting your own thread under whatever product header applies to you. 'We' and the mention of the Product Support Team suggest you may be using Enterprise...? This area is for home products only.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: