Peacekeeper has been on top of this for weeks now, Somer. Or didn't you read the posts?
Don't bounce in here this late and claim you have news... when it's nothing we haven't already heard/read for weeks on end now. Jump back in here any time though, WHEN you can tell us it's fixed. This is like watching the local news at noon, 5, 6, and 10 on every channel and they only report the same thing but act as though it's really breaking news when nothing has really changed since the first station covered it.
But it's good to know you now know what we've known for weeks already. You got the same lip service we've all been getting from McAfee... you won't get any kudos from us until they... whoever the heck "they" are... tell us THE PATCH IS OUT and IT IS FIXED.
If you really want to tell us something new, something that Peacekeeper hasn't already found out for us, go find out if the "all-new" 2011 version fixes this problem or does it perpetuate it? And, if it is fixed with 2011, why don't "they" put it out here so we can download it and update ours now? "They" won't tell us whether or not it's fixed in the new version... so my guess is, it's NOT fixed and "they" will sell it in the box without going public that it has this problem... that it blocks a main feature in Windows 7 that we paid good money for.
With me, their time is running out. They've sat on their rear end with their thumbs in their... r ..... ears.... for way too long but they keep telling us that they know about it and they are working on it. We need results and "they" aren't producing. Most any leader/boss would fire me if I was supposed to be fixing this and still didn't have it fixed by now. It's been since February that I knew a little bit about it, but didn't realize how much I was missing because of it. I'm sure "they" knew about it before that.
As I said, their time is running very short... next week they can wave good-bye to me because "they" don't respect or need customers. I'll take my dollars over to one of "their" competitors because I need anti-virus protection that doesn't interfere with my OS or require me to make all the necessary adjustments when "they" produced it with a problem, not me. Laying it off on us to make us work around it while they perpetuate it with 2011 is just wrong. My happiness and satisfaction with the product is very important to me and when they treat me as an inconvenience instead of a customer, that's when I put my wallet back into my pocket. "They" can explain to stockholders why their stock is going down the drain.
Sorry to be hard on you Somer, but the rhetoric is getting old.
Message was edited by: bigfeather2 on 9/24/10 4:46:47 PM CDT
Message was edited by: bigfeather2 on 9/24/10 4:50:01 PM CDTMessage was edited by: bigfeather2 on 9/24/10 4:54:18 PM CDT
I apologize bigfeather2, it wasn't my intention to send out rhetoric. I've been monitoring several threads and trying to get more information directly from development (that's the "they" I was referring to). When I asked for status on this issue, they updated me that they were still testing, but had not set the release date yet. I just thought I'd share whatever I found out with the thread.
I'll also share your feedback with support.
Bigfeather2 easy on a lot of users posting here like to get confirmation from a mcafee employee rather than we volunteers. It makes them more er comfortable.
Somer is in direct contact with the fixers something I am not.
Mcafee has fixed quite a few issues in the past 3 months so yours is in the pipepline but maybe not next week. 2011 isnt released in beta yet but I will be testing it as soon as i get it for this issue.
After reading this forum I don't understand why Tech Support referred me to Microsoft for a fix on this problem. Obviously there is an issue McAfee is working on. There are several internet posts recommending the uninstall. Anyway, I did the uninstall and that fixed my problem. I'm no longer using McAfee so I do hope I get a response when there is a fix. I have a good bit of time on my subscription and I wonder how that will be handled.
I understand, Peacekeeper and Somer, I'm not going to condemn the messengers/liaisons over this... but in the off chance somebody at McAfee should read my posts and really give a crap, I don't want them to misunderstand. When we have to remove McAfee in order to use our OS to the max, it's not scoring points with us, our friends, or any of the scores of people we can reach via blogging. So when the curtain falls on the last act, "they" should then know their performance is lousy and their customer service definitely sucks.
As to the question asked, "how are they going to handle subscriptions that McAfee has not fulfilled?" it is my belief that their performance up to now reflects what "they" will do for us... but I do hope that they will be forthcoming with an extension of our subscriptions to make up for the time we've lost already. Typically, I would say "they" owe us a full upgrade and subscription for another 12 months, seeing as how "they've" been screwing around for nearly 3/4 of the year already.
Seriously, I don't expect anything, no upgrade, nothing... not even so much as a letter/email with an apology, not even to those of us who have gone through the gauntlet and done their testing for them to prove it is in McAfee's lap, not Microsoft's. I hope I'm wrong, but I think the outcome is going to be, renew for $$.$$ and we can have the "fixed" program; otherwise, get bent. My subscription expires in January, so do you think I am going to renew? Not unless "they" fix it, upgrade me to prove they did, and give me back the year I've wasted already. It's wrong for them to sell the 2011 box version, or sell downloads of the current version, if it hasn't been fixed and they need to make sure they don't continue crossing that line.Message was edited by: bigfeather2 on 9/25/10 12:51:19 AM CDT
my subscription ends in march 2011 the same time i bought my new laptop and it has been broken since. i must decide on a full subsription with Nortons in five days. The only thing they could do is give me money back but, I was directed to one of their third party certified sellers by their technical support persons to download (the name is somewhere in one of my entries in this thread) and they dont give returns after 3 months no matter what!
I say burn them at the stake! Let the word go out and get to Intel. Maybe they will do something for the people that have been ripped off by this version. But, they can never compensate me for the more than 200 hours that i spent over almost five months troubleshooting this nor the $140 I paid to MS to open a service ticket. I found this thread after I figured it out on my own.
Screw them, i say. I am sure that there are more rational people out there than i am, but perhaps if they had spent the time and the frustration and the yelling at the HP and MS support engineers that i did, they might feel like i do.
I don't want this to get buried in H&D posts, so I reiterate:
"If you really want to tell us something new, something that Peacekeeper hasn't already found out for us, go find out if the "all-new" 2011 version fixes this problem or does it perpetuate it? And, if it is fixed with 2011, why don't "they" put it out here so we can download it and update ours now? "They" won't tell us whether or not it's fixed in the new version... so my guess is, it's NOT fixed and "they" will sell it in the box without going public that it has this problem... that it blocks a main feature in Windows 7 that we paid good money for."
...and again, I'll fire another round across their bow:
"It's wrong for them to sell the 2011 box version, or sell downloads of the current version, if it hasn't been fixed and they need to make sure they don't continue crossing that line."
Actually, if they've sold even 1 subscription, or 1 boxed program, without disclosure, they can be held accountable for every single one they've sold with known defect. They know this, but they don't want the world to know.Message was edited by: bigfeather2 on 9/25/10 11:06:23 AM CDT
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