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Sunrise59
Former Member
Message 1 of 2

Add/Remove programs doesn't work

I want to remove my McAfee to get rid of all of the wireless network protection portion of Total Protection package and reload without wirelss network protection. This is the final laptop in my house to have this process completed. The first one that I have had a problem doing. When I go to add/remove program and select change/remove to remove wirelss network portion, I get the message that I cannot perform this without exiting the McAfee program first which I can find no way to do. I have spent 6 hours today trying to figure this out and searching the communty forums. HELP!
1 Reply
exbrit
MVP
MVP
Message 2 of 2

RE: Add/Remove programs doesn't work

Did you click the McAfee Security Center item and then select Wireless Security from the ensuing menu, or was it listed separately in Add/Remove?

If it wont work that way then you'll have to do as follows which removes everything:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/safetycenter and log in to download your software

Use the Customize option to download only the components you wish.
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