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Former Member
Not applicable
Message 1 of 5
‎12-04-2021 06:58 AM

mcafee anti-theft. Platform attack detected

Live the problem of blocking my laptop, I did not put your application to my laptop. But after replacing the HDD on SSD? After 12 months, my laptop was blocked. What should I do to unlock?

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4 Replies
Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 5
‎12-04-2021 07:47 AM

Re: mcafee anti-theft. Platform attack detected

Hello @Former Member ,

We deeply regret for the inconvenience caused, in order to have this sorted we suggest you to follow the below support article.

How to unlock a computer that was locked by Anti-Theft

Regards,
Rajiv S

 

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Former Member
Not applicable
Message 3 of 5
‎12-04-2021 08:39 AM

Re: mcafee anti-theft. Platform attack detected

I went to your link, but where to enter a 26 digit ID to get the unlock code?

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Former Member
Not applicable
Message 4 of 5
‎12-04-2021 08:44 AM

Re: mcafee anti-theft. Platform attack detected

"On the unlocked computer, click HELP, type the 26 character Recover ID, and then click Get Recovery Code."  Where in the account to choose "Help"?

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cyberdude
Reliable Contributor
Reliable Contributor
Message 5 of 5
‎12-05-2021 02:14 AM

Re: mcafee anti-theft. Platform attack detected

hello,

unfotunate Anti theft has been for some time EOL 

since march 2015

in the community i found recent posts in the section Anti theft as below;

McAfee Support Community - Cannot access anti-theft web console to unlock lap... - McAfee Support Co...

and

Solved: McAfee Support Community - intel anti theft system lock - McAfee Support Community

also article from mcafee;

McAfee KB - How to unlock a computer that was locked by Anti-Theft (TS101587)

maybe if you contact manufacturer support of computer they have still support to help you of perhaps best to go to local computer shop if computer is still worth it and not to old.........

 

 

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