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olvi
Contributor
Message 1 of 2
‎04-06-2023 10:07 PM

Antivirus failure - Сбой антивируса

Добрый день! При открытии окна антивируса или при проверке файлов выходит уведомление "Перезагрузите компьютер тогда вы получите новейшую усовершенствованную версию". При этом антивирус самопроизвольно отключается! А перезагрузить компьютер в этот момент нет возможности! Никакие окна антивируса в этом случае не открываются! Что это такое? Как исправить? Скриншот уведомления прилагаю.

 Good afternoon When opening an antivirus window or when checking files, a notification appears "Restart your computer then you will get the latest improved version." In this case, the antivirus spontaneously turns off! And there is no way to restart the computer at this moment! No antivirus windows open in this case! What it is? How to fix? Attached is a screenshot of the notice.

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Hari_durairaj
Moderator
Moderator
Message 2 of 2
‎04-06-2023 11:45 PM

Re: Antivirus failure - Сбой антивируса

Hi @olvi 

We regret for the inconvenience!

Kindly let us know the following to assist you better:

  1. Check for any third party software is conflicting with McAfee
  2. Operating system version:
  3. McAfee Version:

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Hari Durairaj

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