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Marina2
Contributor
Message 1 of 3
‎11-23-2021 09:45 PM

Не работает мобильное приложение Safe Connect

С 23.11.2021 не работает приложениe Safe connect, ОС Андроид. Пробовала с двух разных устройств, с платной подпиской и бесплатной пробной версией, хоть через вай-фай, хоть через мобильную связь, результат один: попытка соединения и затем появляется окно "Возникла неполадка". Переустановка приложения не помогла. Перестало работать буквально на ровном месте, никаких обновлений ОС перед этим не проводилось.

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2 Replies
Krithika_s
Contributor II
Message 2 of 3
‎11-24-2021 06:31 AM

Re: Не работает мобильное приложение Safe Connect

Привет @Marina2 ,

Я понимаю, что у вас возникла проблема с безопасным подключением на вашем устройстве. Приносим извинения за причиненные неудобства. Прежде чем продолжить, нам нужно немного больше информации.
1. Могу я узнать марку и модель вашего устройства?
2. Могу ли я узнать версию безопасного подключения и версию Android на вашем устройстве?
3. Не могли бы вы помочь нам со снимком экрана с ошибкой, которую вы получаете на вашем устройстве?


С уважением,

Krithika S

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Marina2
Contributor
Message 3 of 3
‎11-24-2021 08:38 AM

Re: Не работает мобильное приложение Safe Connect

Спасибо за ответ.

1. Realme X3 SuperZoom RMX2086

2. Android 11, Safe connect 2.12.0.104

 

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