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Mariam
Contributor
Message 1 of 2
‎11-23-2019 05:00 AM

Подписка

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добрый день
я купила подписку на год на три устройства
это произошло 6 ноября
номер подтверждения заказа #CS2447859844
до сих пор получаю сообщения, что срок действия подписки истекает и не имею доступа к почте mariamcazola.offic@outlook.com, на которое отправили подтверждение
в аннексе фото подтвержения покупки
Спасибо, жду с нетерпением

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Nikola
McAfee Retired
McAfee Retired
Message 2 of 2
‎11-25-2019 12:57 AM

Re: Подписка

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Здравствуйте! Я ознакомился с Вашим запросом. Вам нужно будет переустановить программу McAfee, так как Вы не продлили подписку на установленную ранее программу, а купили новую подписку. Поэтому старая подписка не продлилась. Сейчас нужно зайти в свою учетную запись на официальном сайте - mcafee.com и оттуда скачать и установить новую подписку. 

Если возникнут вопросы во время установки можете связаться с нами по бесплатному номеру - 8-800-555-0216. Звонки возможны только с територии Российской федерации. 

Если не получаеться связаться с русской поддержкой, то можете обратиться к английской поддержке, вот и ссылка: https://service.mcafee.com/webcenter/portal/cp;jsessionid=XKmhwOTRiRno3cIuOmpXWii0m_V2skV4cEVvnlji1C...

Хорошего дня!

Служба поддержки McAfee

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Nikola
McAfee Retired
McAfee Retired
Message 2 of 2
‎11-25-2019 12:57 AM

Re: Подписка

Jump to solution

Здравствуйте! Я ознакомился с Вашим запросом. Вам нужно будет переустановить программу McAfee, так как Вы не продлили подписку на установленную ранее программу, а купили новую подписку. Поэтому старая подписка не продлилась. Сейчас нужно зайти в свою учетную запись на официальном сайте - mcafee.com и оттуда скачать и установить новую подписку. 

Если возникнут вопросы во время установки можете связаться с нами по бесплатному номеру - 8-800-555-0216. Звонки возможны только с територии Российской федерации. 

Если не получаеться связаться с русской поддержкой, то можете обратиться к английской поддержке, вот и ссылка: https://service.mcafee.com/webcenter/portal/cp;jsessionid=XKmhwOTRiRno3cIuOmpXWii0m_V2skV4cEVvnlji1C...

Хорошего дня!

Служба поддержки McAfee

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