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Message 1 of 2

Unauthorized credit card withdrawal


From my credit card an unauthorized transfer was required in value of 129,95€.

Ia have announced the Bank and send a reclaim. 

I am no longer customer of McAfee, I have no active McAfee subscription, therefore I would like to know why and which what rights did you charged my account and keept my data information. 


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Message 2 of 2

Re: Unauthorized credit card withdrawal

Hi @DianaTa 

Sorry for the inconvenience caused to you.

We would like to inform you that, we have found an active account with McAfee on your email address and a trial subscription was subscribed. When setting up a trial subscription in the initial stage as a policy of company customer details should be updated. May be in this process you should have added your card details and that might triggered for the auto-renewal. However, we do not see any charge happened with McAfee based on our records. If there was any charge happened please be contacted to our McAfee support and keep them informed about the charge. Our McAfee Support team will help you on this.

McAfee chat Support 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.


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